Check in time was at 4pm, and that is when we arrived. There were two individuals still cleaning the home, so we had to wait outside for about 20 minutes. Once they left, we began unloading our vehicles. About ten minutes later, a handyman shows up to attempt to fix a toilet, the grill, and a cabinet. He stays for about 30 minutes, and then leaves to go get some parts at the hardware store. He returned about 45 minutes after that to finish his work. Needless to say, we did not plan on spending the first two hours of our stay dealing with this. Meanwhile, the kids are dressed and ready to jump in the pool. The pool and spa were the main reason we rented this house. As we approach the pool, we see that it is filthy, and the water level is extremely low. We look at the spa, and it is in even worse shape. The garden hose was on, and was actively feeding water into the spa. I immediately contacted the owner/manager and his representatives. They assured me that they would have the pool tech out immediately to resolve the situation. I spent several hours trying to get updates from them. I was finally told at about 8pm that the pool tech would be coming the next day. We switched the garden hose from the spa to the pool for filling overnight. By the morning, we had gotten the water level to an acceptable level. Our first day was completely ruined. About 24 hours after we checked in, the pool tech got the pool filter to go on, and was able to get the pool clean enough for us to finally go in. He was unable to fix the spa, and the water in it almost completely emptied out somewhere (he couldn’t figure it out). So, the spa was unusable for our entire stay. The pool also continued to lose water somehow, so we had to continue to put water in it using the garden hose. The front yard and backyard are not well kept. The house itself was fine, however, the cleaning crew should definitely have done a much better job. Overall, a very disappointing stay.