2/10 - Terrível
Gayle O.
9 de jan. de 2024
Pontos positivos: Localização
Pontos negativos: Limpeza, check-in, comunicação e precisão do anúncio
Disaster at Unit for 8 days ski vacation
We have had a very bad experience here and are reviewing our charges.
Multiple calls to management company which requires answering service to Killington Management.
Wood stove had awful ductwork and caused smoke to come into unit even after though we had flu open. Maintenace said unit doesn't vent well We no heat first night of arrival. Took many hours to warm unit. We had CO alarms at 5:30/am and 8 am the 4-5. Management sent maintain they said to stay ( but we were nervous and awake from 5:30 on.
Then CO alarm went off again Sat eve at 7 pm. We ask to have Fire
Dept check. By 8:30 they Saudi too dangerous CO levels keep rising get out.
We were assigned another unit and could not get into it. BUT downstairs unit had water coming thru and after they opened our unit (Note how long this was taking!!!) There was flooding from water heater. THEN we were assigned another unit. It was niw getting near 10:30. We finally moved in after 11.
So we also have problem s with the $1000 fees you all charged
$111 damage fee !!! Want refund
$279.56 vt tax. Should be 9% of 2788 which is only 250
Cleaning - first unit not very clean, hair in bathrooms floors still dirty and refridgerater dirty with odor.
And we paid $309/for insurance because we disagreed to signing your agreement OVERVRBO cancellation rules !
We want a fees refund and at least one night or more for our interruptions and moving during our vacation
NOW our reservation 1/2-1/10 says 1/6-1/9 WHAT!!!!
Gayle O.
Hospedou-se por 3 diárias em jan. de 2024
