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4/10 Dåligt
Madison S.
22 juli 2024
40 Fazio/July
Rating Details:
The property manager was more than helpful.
The vacation rental was clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
When we arrived the AC unit was not functioning. It was 80+ degrees inside. We had to call management to address. As they were unable to get the AC company out that day (check in was at 4) we had to make do with a portable unit and box fan. The sliding glass door was incredibly difficult to open and close. We had maintenance come out to try to address midweek as the kids were unable to open/close on their own and some of the adults were struggling to help. While the repair helped to a degree it was still abnormally difficult. The ice maker and water filter on the fridge needed a filter change and the ice maker did not function correctly - we called to report for repair and a bag of ice was brought to the unit. 3/5 for cleanliness. We have rented on HHI every summer and this was our least favorite experience. Check in/out was easy, it was no difficult to reach the helpline, service members who came by the villa were friendly. For the cost of the villa, I expected all components to work on arrival. I spent too many hours of my vacation waiting around for repairs.