My wife and I arrived at the cabin mid-afternoon after around a foot of snow had fallen a couple of nights before. Although the driveway on the property had been plowed up to a certain point, I still had to trudge 100 feet or so through unshoveled snow just to gain access to the cabin. The stairs and deck leading to the door of the cabin were similarly unshoveled, with a large buildup of snow and ice. This made gaining access to the interior impossible for my wife, who is disabled. Luckily, I found a shovel leaning against the outside of the cabin and was able to clear a path.
The heat was on inside, indicating that the owner had been there at some point, but the clocks looked like they had never been set back from last November, leading us to believe that the cabin had been unoccupied at least since then.
Cleanliness left a lot to be desired (despite the inclusion of a non-refundable cleaning fee). The cabin was infested with hundreds of beetles and there were food remnants in the refrigerator to name but 2 examples. There was no TV (not sure if this was indicated in the property description) but the wi-fi seemed to work OK. The mattress, however was hard as a rock. This was the deal breaker for my wife who suffers from chronic pain and has major back issues.
We decided, reluctantly, not to stay as we were prepaid for a 2 night stay and were now faced with the unenviable task of trying to find last minute lodging in the area before night fell.
We turned down the heat as instructed and left the property just as we found it (albeit freshly shoveled). In all, we were there less than 30 minutes. Taking that into account as well as the fact that we actually left the property cleaner than we found it, I don't think it unreasonable to ask for some kind of refund. We contacted the owner within an hour after we first arrived, letting him know we left, but never received any acknowledgement from him.
We are not the type to leave negative reviews lightly, but felt that we had to voice our dissatisfaction with our experience.