ウォーターフロント、温水プール、インターネット、ポンツーンボート＆カヤック。 月額滞在割引

This mattress set is new, only 8 months old. We have had 6 different rentals after purchasing this new set in November of 2021 and no one has had any issue with it. In fact, we personally have slept on it for a total of 3 months and another guest told us that they found it to be very comfortable. With beds, I guess you can’t make everyone happy. When we purchased this set, the owner of the store, told us that it was one of their most popular sets. We’re glad these guests loved our place as we love it too.

This review is quite disappointing as these guests didn’t follow house rules and then state that we are micromanagers. We have never had anyone else state this at any time. These complaints are quite puzzling as this information is written in the arrival instructions and rental agreement. Mickey, our property manager, also goes over these rules with the guest upon checking them in. In regards to the pool vac, Mickey always tells guests that he could come to remove the pool vac if they want him to. This is to prevent damage to the pool pump and/or the pool vac itself. These guests removed the pool vac themselves and fortunately the pool pump was off at that time therefore no damage was done. Mickey came by shortly after they had removed it themselves and reminded them that he is the one to remove it. We have great neighbours and they look out for our guests best interests when they contact us about someone parking on the grass. This is done as a courtesy as guest could get a ticket for this. Regarding notes in the house, they are there to help guests with important information they may need and also includes things as local regulations. We have had previous guests asking for notes as they found lights and appliances confusing. We try our best to help out our guests as we would like this done for ourselves. We don’t expect people to clean the house as we do have cleaning staff that comes in after departure. Their statement about needing to clean the house must have been a misunderstanding as Mickey only mentions to make sure that all garbage is taken out of the house before departure and does not mean to clean the house. About the rental of our house, we follow regulations and are allowed to rent weekly but we prefer renting longer term as to be respectful to our neighbours.

If you read all of our other reviews, you will see that this one is very different from the others. We understand that guests would be upset that the boat would be out of commission for a few days. Qualified boat mechanics are very difficult to find and we were very fortunate to have found this one as he has always come very quickly to fix any issues with the motor in the past. Unfortunately, this time, he had personal issues and therefore wasn’t able to fix the motor until a few days later. Regular maintenance on the boat motor is done routinely but unfortunately mechanical motors do sometimes malfunction. We do have a backup mechanic and the waiting time is of at least one week for service. We take great pride in our home and do hire employees to take care of it while we are not there. We have never had any issues with our current cleaning staff and will be communicating these issues with them. Although issues are very rare, anytime guests have had issues, we have worked quickly and diligently to help resolve the problem. This has been stated in previous reviews. We have offered compensation if anyone who has had issues that cannot be resolved quickly. We don’t understand the statement that we haven’t had reviews in a long time since the guests before these ones had left a raving review and so did all the other guests before that. Interestingly enough, the next day after receiving this bad review we again received a very good review from the guests following these guests.