My girlfriend & I stayed here for 5 nights in early October on a 3 1/2 week trip thru Italy. We chose it for it's close proximity to the train station. It made getting in and out of Florence a breeze with our bags.
Chiara was "5 stars" about working with us during the booking process (even helping when we had to eliminate one night as our train connection didn't work out as we had hoped). Sergio, who checked us in was just as good. Great English skills, and even greater recommendations for restaurants (don't miss the bistecca at Trattoria Trebbio just down V. Belle Donne from SMN!!) What a perfect recommendation! They were both the best hosts we could have asked for. Even when we had the wifi router fail on us a couple of nights into the stay, they both drove into Florence from 45 min out of town at 9pm to try to fix it on a Saturday night!! It remained a problem thru the rest of the stay, but not because of them not working hard to fix it. We had a new router the day after, but that failed too on the day we were to leave. Not a real problem for us, but hope you got it all sorted out finally Chiara. We were also able to leave our bags after check out for a few hours before catching our train out to Cinque Terre. Thanks so much.
Upon check-in, we found they had stocked the apartment with plenty of basic essentials - even cookies on a tray. What a joy - we had a large bottle of water in the frig, tea, coffee, sugar, creamers, etc. Great hot pot for my tea; 2 different coffee makers for my girlfriends coffee habit.
As for the apartment itself - it is pretty much as the pictures show. It was very quiet (which is what we wanted), but had no view to speak of. The kitchen and twin bedroom windows look out to the side/back of a building and a some greenery with fresh air available. The windows in the double bedroom, bath & hall open onto a ventilation/open shaft about 8'x8' that goes down into the restaurant below. It does get some natural light but not much, and there is some minimal restaurant noise until about 11 pm. After that it was very quiet. If view is important to you, this might not be the place. We peeked into the other smaller apartment as it was being cleaned when we left and the views there were fabulous. For us, wanting quiet and 2 bedrooms, it was perfect. Depending on your needs, I would definitely recommend this place. It was more than comfortable, convenient and GREAT HOSTS. Really, what more can you ask for.