Genteel Home San Pablo

Dear Karim, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the unforeseen mechanical issues that required us to withdraw the original apartment prior to your arrival. As communicated, we offered you the option to cancel or to be relocated, and we regret that the alternative accommodations provided did not fully meet your expectations. We are sorry to hear that the second apartment had an unpleasant odor and did not offer the views you were hoping for, even though the neighborhood itself was satisfactory. We understand how disappointing this situation must have been, especially so close to your planned stay. Your feedback has been noted and will help us improve how we manage relocations and ensure better quality control in alternative properties. We appreciate your understanding and thank you for taking the time to share your comments. Kind Regards. Quality Department.

Estimado Fernando, Muchas gracias por su comentario. Nos alegra saber que disfrutó de la ubicación, limpieza y equipamiento del apartamento, y que nuestra atención le resultó rápida y útil. Saludos cordiales, Departamento de Calidad