Regency 3BR / 2BA Sovepladser 11. 11. Flr Snowbird Special Jan & Feb

We’re glad you enjoyed the heated pool and grill area. We sincerely apologize for the construction and the issues it caused in your condo. We always strive to inform guests of any ongoing work when possible and appreciate your patience during your stay.

Thanks Katie for your very nice comments about your stay in our condo. But We are wondering as they seem to better correspond with a 5 Star review than the 4 Star review given. Either way please come back again in the future!

Thank you Robert for your 5 Star review we are very glad to hear that the condo was clean and you enjoyed your stay. Please come back again!

Thank you Jake for your 5 Star Review1We are very happy to hear that you had a great vacation and the condo was very clean and you enjoyed the view. Please come back and stay with us again!

Thank you Judy for sharing your feedback with us. We're pleased to hear that you enjoyed our great location and the view from our condo. We take our guests comments seriously to ensure a better experience for our future guests. We're committed to ensuring a comfortable and hassle-free stay for all our guests. We hope to have the opportunity to welcome you back again. We just had a lot of painting done in the condo for an even more enjoyable visit. Hoping we will earn that 5th star from you next time!

Hi Kendra, Thank you for the 5 star review! I'm so glad that you enjoyed your stay and the condo was really nice and ready for you on time! It's great our response time was quick to your needs! We have given you a 5 star rating as a guest and look forward to your return stay with us!

Thank you Carol we are so glad you enjoyed your stay in our condo we wish you had called us concerning the TV in the third bedroom and we would’ve taken care of it for you. Please do come back again

We are delighted to read your review! We are happy to know that your time at our vacation rental was amazing and everything was to your liking. Our customer service team will be pleased to hear that they were able to provide you with all the help and information you needed.  We eagerly look forward to welcoming you again next year for your special 50th birthday celebration! Don't hesitate to get in touch if you need any assistance with your next booking.

Dear Allison,Thank you for taking the time to share your feedback on your recent stay at our Fall Break Oct, 2024 property. We are pleased to hear that you enjoyed the fabulous location and found the convenience of being within a short distance to various activities. We appreciate your suggestions for improvement regarding the thermostat limitations and the absence of ceiling fans in the rooms. We will definitely take your comments into consideration as we continue to strive for providing a comfortable and enjoyable experience for all our guests. We are glad to hear that overall you had a wonderful stay in our condo. Your feedback is valuable to us, and we hope to have the opportunity to host you again in the future.

Steve I do not know what you mean by rodents you made no report of mice to me in the several emails we exchanged during the month you were here? Also having a very difficult time understanding why the comment " the property manager acts as we renters were a lower class had a very poor attitude" 1) I answered every email you sent in a timely manner 2) I sent you copies of emails you had lost before you arrived 3) I tried to work it out so you could extend your stay to Mar 1 and offered a 10% discount off of the winter rates -4) I worked it out to move other guests who had booked part of the time you wanted so you could stay longer -5) Then after making it work you told me due to your cancer the doctors wanted you back by Jan 1st 6) I made it work for you to stay 7) Than you had to go back by Dec 17th so I worked that out 8) Then you decided to leave Dec 4th due to your cancer and I said i was sorry you had to go. What did I do that showed a poor attitude or disrespect?

Thank you Dusty for your 5 star review. We included our emergency contact info n your check in instructions with directions to leave a message when you call after hours and we would have brought the air mattress sooner. The owner bought new sofas and did not tell us the 2nd one was not a sleeper but I am glad we were able to make you comfortable for the rest of your stay,

There definitely is hot water. The master shower faucet control can be tricky to operate and then due to the distance from the hot water heater it takes a few minutes of flow to reach that shower. There was 1/2 of a closet bifold door that was slightly off the track that was reported to us by housekeeping prior to their arrival/. A work order was established and it was replaced for these same guests . There was no call from these guests to our on call housekeeping phone number report from these guests that the condo needed any addtional cleaning.

Thank you for your detailed feedback and recommendation! We're delighted you enjoyed the views, amenities, and local activities. We appreciate your suggestions for improvement and will address the cutlery, furniture, and mattress issues. We hope to welcome you in the future!

Thank you for sharing your experience with us. We apologize for the delays during check-in and the cleanliness issues you encountered. This is not typical of our standards, and we are addressing these matters with our cleaning team to ensure better service in the future.

Hello Laura I am sorry you had these issues but you could have called us the day you checked in using the housekeeping and maintenace number we provided to you with your check in instructions. Also we sent you a courtesy email the next morning after you checked in asking you to contact us if there were any issues but you did not respond. The sliding glass door handle had been ordered prior to your stay but is on back order because the type needed has to be sourced. It is very unusual for a mouse to be in an 11th floor condo but when there is a lot of rain they will come in but usually only in a ground floor unit.. The resort is responsible for pest control and they scheduled Orkin to come when you called but they did not have an available appointment unit the last part of the week you were here. When they came they did not find evidence of any mice but did set traps and they still remain empty.