6/10 Okay
Brenda M.
11. aug. 2025
Synes godt om: Rengøring, indtjekning, beliggenhed
Synes ikke om: Kommunikation, annoncens rigtighed
We had problems the first night there as it wasnt explained to everyone how the air conditoner worked, so we had no air conditioning in the master bedroom the first night so had to sleep on a hard couch. It says 24 concierge, but its definitely not. We called and called with no avail and even talked to the owner who could not answer the question either. We asked the "concierge" for several recommendations for excursions and his answer was always "I think there is only one company that does that" with no recommendation of the name so we had to google everything and we just stopped asking. We dont mind doing that at all, but when we hear 24 hour concierge, we think we will have access to great recs and local action. We did not. We asked the owner for a refund of the first day due to the fact that we couldnt reach anyone as there is no on site assistance and no help from the owner, but I ever heard from him again, and no refund. The "concierge" brought fruits and a bottle of wine, (we dont drink wine so we left it there) for us when arriving which was nice. We left money for the food that he left, but did not tip as there was no service to tip for. The service at the pool bar is amazing and they have great food. We ate there often and tipped very well. One more thing, the description is very misleading stating there is a view from the 3rd bedroom, but there is not. Its a window into the living room and people can see right into the window, so its not private at all. Misleading.
Brenda M.
Overnattede 9 nætter i juli 2025
