Emerald Hill 23 - Seagrove Beach

Thank you for your review! We are so glad to hear everything went well and that you enjoyed the great location. We truly appreciate you staying with us and hope to host you again in the future! Warm Regards, Benchmark Management

Joni, Thank you for taking the time to leave us a review. We're so happy to hear that you and your family have enjoyed coming to Emerald Hill for the last 28 years! We love hearing that our guests enjoy their time so much that they return year after year. Your satisfaction means a lot to us, as we could not do this without our valued guests. All it takes is a step outside the patio of this home for an alluring view of the gulf! The location is perfect for a quick stroll to the beach, shops, and restaurants in the area.We hope to host your family again soon! Sincerely, Benchmark Management

Cherie, thank you for taking the time to review your stay. A simple yet refreshing response that made our day. We're glad that you chose Benchmark Management to facilitate your vacation needs. Our goal is to provide a great vacation experience to all our guests, and we're happy to hear you had an outstanding stay. Come again soon! Sincerely, Benchmark Management!

Martha, We are thrilled to hear you loved the convince this property provided to the pool and beach! We strive for our guest to have a relaxing, memorable vacation equipped with everything they may need during their vacation. We hope you consider booking with us at Benchmark Management for all your future trips, we would be glad to have you! Thank you, Benchmark Management.

We're delighted to know that the studio at Emerald Hill met or exceeded your expectations. Please come again! Benchmark Management

Sandra, Thank you for reviewing your stay with us at Benchmark Management. We are glad to hear you had a wonderful time on your vacation and that are team was able to tend to the issues within the property. We will be sure to inform the proper parties of the updates you believe the unit would benefit from to ensure the satisfaction of future guest. We hope you choose tobook with us again, we would be thrilled to have you. Thank you, Benchmark Management

John, We are thrilled to hear this condo was the perfect spot for your vacation! It is our goal to provide our guest with a relaxing stay when booking with us at Benchmark Management. We will be sure to pass on the recommendations you believe the property would benefit from to ensure the satisfaction of any future guest. We hope you consider staying with us again at Benchmark Management, we would be glad to have you. Thank you, Benchmark Management.

Mr. Ragusa, Thank you so much for taking the time to share your experience with Benchmark Management. We do sincerely apologize for the issues you experienced during your stay. Unfortunately, during busier times there is a lot of stress on the networks. We cannot control the strength of the signal and our choice of internet companies in the area is limited. We do sincerely apologize, as we would be happy to improve that if we could have. The repairs were made as soon as possible to the beach access. We did experience high tides and a tropical storm. We will also report the other issues you had with the curtain rod and slider. We truly appreciate your feedback and hope that you will give us another chance to provide you with a great beach vacation. Thank you, Benchmark Management

Klase, Thank you for taking the time to leave a review for your stay at Emerald Hill. We appreciate valuable feedback like this as we can note that these issues need attention and have our team work on resolving these issues as quickly as possible. We would like our units to be in the best condition possible and can do so with helpful comments like yours. We have shared your feedback with the HOA as they maintain the pool and community trash areas. We hope we can rectify these issues in hopes to provide you all with a 5-star beach vacation. Sincerely, Benchmark Management

Natalie, Thank you for reviewing your stay with us at Benchmark Management. We are thrilled to hear you enjoyed the location and appearance of this condo, as we strive to provide the very best for our guests while staying with us at Benchmark Management! We are sorry to hear the pool was closed on your last day. We can assure you that if they must close the pool, it is to ensure the safety of all guests staying at the complex. Regarding check in, check in starts at 4pm. If you arrive early, we must make sure that all tasks are completed. This includes and is not limited to a pre clean inspection, the clean and a post clean inspection. When managing as many properties as we do, sometimes tasks are completed right before guest check in. We understand this can be frustrating, but we must ensure all task are completed prior to guest entry. We hope you choose to stay with us again at Benchmark Management, we would be glad to have you! Sincerely, Benchmark Management.

Melanie, Thank you for reviewing your recent stay with us at Benchmark Management. We are glad to hear you loved the location of this property! It is beautifully located in the heart of Seagrove Beach and offers a poolside view and an on-site private boardwalk to access the beach. We are sad to hear you are unable to stay at this location again but hope one of our over 400 properties may be a better fit for your future trips to the beach. We hope you consider staying with us again at Benchmark Management, we would be glad to have you. Sincerely, Benchmark Management.

Hello Michele, Thank you so much for taking the time to leave us a review! We are so glad that you found the beach access not only convenient, but safe and uncrowded! As far as suggestions go, we'll be sure to notify the appropriate departments that a guest's stay can be improved with new ice trays, maintenance with the drapes and doors, and upgrades to the bedding and bathrooms. As far as keyless entries go, a majority of our properties do go keyless for ease, but some prefer physical keys. Before arrival, we send out emails with the lockbox code, though it is sometimes received to junk/spam. We definitely apologize for the delay in servicing you! This all being said, we absolutely encourage staying with us again, as we'd love to have you. Kind regards, Benchmark Management

Joyce, Thank you for your feedback. We do sincerely apologize for the issues you experienced during your visit. If you did not report these issues during your stay, please keep in mind that we are always happy to address an issue with a guest during their stay in hopes to find a resolution in a prompt manner that pleases them. We hope to have you again for a more accurate representation of Benchmark's Management services. Sincerely, Benchmark Management

Hi Carlotta, We are so thankful for your constructive feedback! We have noted your notes and suggestions, and have notified the owner of the home as well as our team on how we can improve! We look forward to your next stay with us in the future! Sincerely, Benchmark Management

Hello Rob! We appreciate you taking the time to leave us some feedback! We did receive your suggestions through the mobile checkout notification, and had created tasks for our team to assess each item. I do apologize that we did not respond to let you know we got it! Our team is working on the door, checking up on any possible slow leaks, the shower, and the bed springs. As far as patio furniture and cooking sets go, we are also discussing this with the property manager about some possible changes. We certainly apologize that your stay was not as good as hoped, and encourage you to reach out to us again for your next trip so we can provide assistance in picking out the perfect property for your needs. Sincerely, Benchmark Management

Rachelle, Thank for you for sharing your feedback on your stay at Emerald Hill 23. We are grateful for your response and are happy you enjoyed your stay with us. We welcome any suggestions or tips necessary to making this the perfect vacation spot. We have passed along your feedback to the necessary person and are working diligently to make updates. We can’t wait to see you again and make it a complete 5-star experience for you. Sincerely, Benchmark Management

Tim, Thank you for your review regarding your recent visit. We sincerely apologize for the issues you encountered during your stay with us. We’ve already passed along your comments to the appropriate to team members, so that updates and changes can possibly be made. We always aim to resolve any issues guests inform us of as quickly as possible during their stay. We hope to have you again, so that we can provide you with a more accurate representation of Benchmark Management’s care and customer service! Benchmark Management

Luis, It is great to hear that your family thoroughly enjoyed their stay at Emerald Hill 23! This complex, and this unit individually, offer great amenities to guests including but not limited to those you mentioned! We couldn't have described it better ourselves. We would love to welcome you all back for another cozy family vacation together in the heart of Seagrove! Sincerely, Benchmark Management

Kathy, We sincerely apologize for the sewage issue that caused us to have to move you, but we did send you to the only other option we had available rather than not welcoming you at all. We would have sent you to something bigger if we had it open at the time, which we discussed over the process of this move with you. This unit is posted as a studio condo, which means everything is in one large room together. Check-in instructions are now sent in an email and to the guest portal in the app 3 days before arrival. We are glad to hear that you did enjoy the pool and beach access amenities that this complex has to offer. We would love to have you back in the future and keep you at the place you originally reserved! We appreciate your patience through that frustrating matter and hope to welcome your family back again. Sincerely, Benchmark Management

Kay, Thank you for taking the time to review your recent stay with us. While the roofing renovations were an inconvenience to our valued Emerald Hill guests, it was necessary and we are happy to say that it has since been completed! The construction team was very prompt and understood the frustration guests would have with construction going on during their beach vacations, so they worked daily to get that completed in a timely manner. We have passed along your comments about the lack of storage space for essentials in hopes the owners will add some recommended shelving and clothing storage options. We do hope to welcome you back in the future to provide a more peaceful, relaxing beach vacation. Sincerely, Benchmark Management

Hi Joyce, We appreciate you taking the time to share your feedback. We do sincerely apologize that you experienced any issues during your stay. The happiness of guests is our #1 priority, and more than anything we want you to enjoy your vacation. We hope to have you again for a more accurate representation of Benchmark Management’s care and customer service. Sincerely, Benchmark Management

Elizabeth, Thank you for leaving a review! We're so sorry that we let you down on the cleanliness of the unit. We have your reservation noted where you did call into report these issues and we did relay the message to our housekeeping department and inspectors. We always pass along feedback like this, as this is one of the most important aspects of your vacation! We're sorry that your first impression of the unit wasn't great but hope that you will give it another try in the future! Thank you, Benchmark Management.

Hello Rob! We appreciate you taking the time to leave us some feedback! We did receive your suggestions through the mobile checkout notification, and had created tasks for our team to assess each item. I do apologize that we did not respond to let you know we got it! Our team is working on the door, checking up on any possible slow leaks, the shower, and the bed springs. As far as patio furniture and cooking sets go, we are also discussing this with the property manager about some possible changes. We certainly apologize that your stay was not as good as hoped, and encourage you to reach out to us again for your next trip so we can provide assistance in picking out the perfect property for your needs. Sincerely, Benchmark Management

Hi Carlotta, We are so thankful for your constructive feedback! We have noted your notes and suggestions, and have notified the owner of the home as well as our team on how we can improve! We look forward to your next stay with us in the future! Sincerely, Benchmark Management

Hello Michele, Thank you so much for taking the time to leave us a review! We are so glad that you found the beach access not only convenient, but safe and uncrowded! As far as suggestions go, we'll be sure to notify the appropriate departments that a guest's stay can be improved with new ice trays, maintenance with the drapes and doors, and upgrades to the bedding and bathrooms. As far as keyless entries go, a majority of our properties do go keyless for ease, but some prefer physical keys. Before arrival, we send out emails with the lockbox code, though it is sometimes received to junk/spam. We definitely apologize for the delay in servicing you! This all being said, we absolutely encourage staying with us again, as we'd love to have you. Kind regards, Benchmark Management