Condo, 3 soveværelser + Cabriolet seng (r), 3 badeværelser, (Sovepladser 7 voksne)
Pool / spa
Skader og påløbne udgifter
Du har ansvaret for eventuelle skader på ferieboligen, som forårsages af dig eller din gruppe under opholdet.
Børn tilladt - but please supervisebut please supervise
Kæledyr ikke tilladt
Rygning tilladt - No smoking in complex-only upper lanai off mstr bdNo smoking in complex-only upper lanai off mstr bd
Maks. antal gæster: 8 (Sovepladser til 7 voksne)
- You must follow the Na Hale O Keauhou HOA rules, of which the rules are in the unit
- No smoking in Na Hale complex ANYWHERE - only on upper lanai off master bedroom
Beautiful complex but unit needs a deep clean and tidying
Spacious unit with great layout for family of 6. Nice ocean view from lanai. Oddly there is a fire pit table on lanai Instead of dining table. We missed eating outside. Pool area is beautiful and well maintained with most units being used by owners so a quiet pool area most days. The condo guidebook was very outdated; we had to figure everything out ourselves. Two of four TVs were Netflix only and my two teenagers never did get them to work. No directions provided for anything. The big issue was the unit needs a thorough deep clean. While the tile floors, bathrooms and kitchen felt clean we are pretty sure the carpets were not vacuumed. Once we vacuumed we could see the vacuum lines and those were not present when we arrived. Carpets do need replaced. We went to an open house and saw the same tired carpets in that unit. Built in 2005. The stove top doesn't work well. Glass top which I cook on at home but this got either extremely hot or not warm enough to cook so it made cooking difficult. The unit is fairly well stocked with dishes but the cupboards are in complete disarray. I organized the Tupperware drawer and had at least 15 lids with no containers. There were many duplicate items taking up cupboard space like an extra old coffee pot and extra blender parts stashed up high. A thorough tidying would open up space to actually store groceries. Many broken or outdated items stored in closets too. There were only three washcloths in the entire unit so I had to buy a six pack at Walmart. Seemed to be a shortage of linens all around. There is a huge tub of beach towels stored in garage which was great and lots of beach toys etc. While I didn't expect a lavish welcome gift the first morning's coffee would have been nice. The unit had very thick dust on the way too numerous floral decorations and some wall decorations. We didn't use the ceiling fans because they were so thick with dust. I am not a minimalist but there was just too much decor that cluttered up the countertops and dressers and a lot of it was dusty. The exterior lights were not left on and We had been given the wrong lock box code for arrival. Super frustrating as we were a late night arrival with three hour time change. The property manager did answer the phone but it was a hassle. She did not respond to a later text I sent. Between the deep cleaning needed and poor arrival experience I probably wouldn't stay here again unless there's new property management. I did like the complex.
Please, if you have a problem, pick up the phone and call, don't text.
We did not hear anything from this Guest the entire 2 weeks they were at the unit. If we had, we would have immediately corrected any problems or issues. We would have sent the cleaning crew back.
The owner recently upgraded and removed 1/2 of the carpet and installed tile.
We also had our routine kitchen pest treatment where all items are taken out of the cupboards and then put back.
The property managers phone number is on the lock box. The lock box code was changed & new code not input into VRBO, but when they called, we answered (at 11 PM at night).
Upon investigating this guest complaints indeed it appears our cleaning crew was slacking! They have since been corrected. Dec, Jan & Feb are back to back guest months. But that is no excuse for a poor cleaning job. If you find ANYTHING that bothers you, please pick up the phone and CALL. If you wait until you check out to tell us the problems, we can't fix it for you.
That doesn't work for you or us.
I have reached out to Juli and tried to make amends for the issues she mentioned. We definitely want happy, satisfied guests.
Peaceful, quite great place with very nice pool
We loved this townhome. Beds are comfortable and it is very clean. Kitchen is fully equipped for everything we need. It sits off in a corner of the complex so we felt l like we were in a home with expanse of green belt to look out on. The pool rarely had anyone around it and the hot tub was great. The location is very close to Keauhou shopping center (if you walk, it's very close)
Worked really well for three couples. Perfect location
This property was great and worked well for three couples as we all had our own bedrooms and bathrooms. Lots of room for privacy in the house. The complex is beautiful and pool also. We had some minor issues while staying there but Tina was very quick with helping out and solving the problems. We were disappointed with privacy issues though. The lanai is smallish which was okay but it was right up against the other condo. All their windows were open all the time. They are so close that that you were listening to their TV and their conversations. For the most part we ended up whispering on the lanai so as not to disturb our neighbours.
Location can't be beat - close to groceries, restaurants, walk to great snorkel beach, short drive to great sand/wave beach and Walmart/ Kona. Nice pool and gym facilities on the property which we felt very safe staying at. Unit is very private with a great mountain view. Owner supplies beach towels, umbrella, snorkel gear, beach chairs, and boards to add to a great vacation. A few minor repairs required but have been reported to the owner.