Smuk villa i Pocono nær skiområder, Camelback, Kalahari med legerum og spabad

Thank you for taking the time to share your feedback. We’re glad you found the description accurate, check-in convenient, and our communication helpful. We also appreciate your comments regarding the property’s condition. We take guest feedback seriously and are continually looking for ways to improve and enhance the home to make our guests’ stays more comfortable and enjoyable. Thank you again for choosing our property, and we hope you had a pleasant stay.

We’re truly sorry to hear that your stay did not meet your expectations. We take cleanliness and guest satisfaction very seriously, and we want to clarify a few important details for future guests. From the moment you arrived, you expressed concerns about several small issues. Realizing that we might not be able to satisfy you despite our best efforts, we immediately offered you a 100% refund on the very first day so you could cancel the stay without any cost. You declined that offer and instead requested a $100 compensation to continue staying, which we agreed to. This conversation is fully documented in our VRBO chat. Regarding the lawn, our area experienced continuous heavy rain the week before your arrival, and our lawn service could not safely mow wet grass. As soon as the weather improved, the grass was cut the very next morning. All bedding in our home is professionally washed and sanitized after every guest, without exception. Even so, we offered to send our cleaning staff back immediately to address any concerns you had. You declined that offer and preferred to re‑wash the bedding yourself. It’s also important to note that this same property received multiple 5‑star reviews both immediately before and immediately after your stay, reflecting our consistent standards of cleanliness and care. We regret that our efforts—including offering a full refund, providing additional cleaning support, and addressing outdoor maintenance as soon as weather allowed—were not able to meet your expectations.

Excellent guest

When the guest complained about the cleanliness of some pots and pans, we took their complaint very seriously and decided to compensate them for any cleaning supplies they had to use on their own. Towards the end of their trip, we called them and like a good host, we offered them credit for the inconvenience caused but this only spurred them to start black-mailing us by complaining about every small little thing, like seeing some cob-webs or dust at hard to reach areas and even about seeing a skunk in the backyard. Poconos is known as bear country, small animals are part of the everyday life of Poconos residents. Skunks, beavers, rabbits, and even bears are frequently seen in the Poconos area, so people planning a trip to Poconos normally expect to see some wild animals, during hiking or other outdoor adventures. We have a fully fenced backyard for protection against such animals but sometimes small harmless animals like rabbits or beavers can sneak in from under the fence. No host in Poconos can do anything to prevent that from happening. And by the way, what they probably saw was a little beaver and not a skunk because nobody has ever reported seeing a skunk in our community. So when we heard their complaint about seeing some skunk, we realized that they were just trying to take advantage of our goodwill gestures and trying to extract as much money from the host as they could. I even sent my brother to visit the house to get a first-hand account of their complaints. He also quickly realized that most of their complaints were not genuine but aimed at extracting more money from us. When we refused to give in to their blackmail they threatened to write a negative review about the listing. We are a VRBO premier host and in this business for more than 4 years now, we try to give the best service to our guests. If guests face issues or lodge any complaints to us, we take it very seriously and try to remediate it as soon as possible but it is our policy to never give in to blackmail whatever the consequences may be.

Thank you very much for giving us an opportunity to host you. We understand your disappointment and frustration with the now situation in Pocono but we hope you will understand our predicament also. This was one of the toughest winter seasons in Pocono, and the week that you visited, was the coldest week in Pocono this year. Temperature was consistently below 10 F and it was snowing off and on practically every day. Even while you were there it snowed a couple of times and we had to get the snow cleaned two times in three days. We cleaned the snow a day before your visit and then freezing rain and snow flurries created black ice on the driveway. There was no salt available anywhere in Pocono. All stores ran out of salt. We somehow procured a couple of bags of salt and left them in the garage for guest's use. The pipes in our home froze and we had to call plumbing services to restore the water supply in the house before your visit. It was really a tough time for all of us in Pocono this year. Trust us, we wanted to make your stay as comfortable as possible but things were beyond our control this year and we were totally overwhelmed by nature's fury.