Peaceful family/group home with private attached treehouse

Dear Salim, I’m sorry that you had a bad experience while on The Land. I’m happy to address your concerns specifically. That being said, this review is slanderous and fraudulent. We wholeheartedly reject the advertising of fictitious amenities. Would you be able to list exactly what amenities you were unable to find? We provide a map of the property in the home manual which is located in the home on the dining table. This map would guide you to all the amenities. The fact that we are in bear season is mentioned, once again, in the home manual that is on the dining table in the home. I would also recommend that you take the time to explore what wildlife lives in the area before traveling. As also evident from the listing we live VERY closely to nature and in a rural setting. This is precisely why guests choose to come here. Again, we would very openly suggest that those who do not want to see wildlife not visit our property as we are a sanctuary for a plethora of wildlife (as detailed in our listing). In regards to the electricity, we also mention in the home manual that the electricity goes out occasionally. Again this is common in rural areas in New Mexico. In regard to the key, you received a clear message from VRBO telling you where the key was located (in the lockbox as per standard practice). When you called me (we spoke 3 times on the phone), I explained and walked your wife to the main entrance right next to the kitchen where the lockbox is located. I'm not sure why you choose to not use the key and why you believe that the lockbox being placed next to the kitchen door was not sufficiently accessible. Correct, the wifi as is absolutely normal will go out if the electricity goes out. There was no ill intent by the owner to not be contactable. Once again the Main Home is illustrated in the map on the home manual that is located on the dining room table. I'm sorry you chose to not use it. I am not sure when you went to all the homes but we can not guarantee to be home 24/7, I think that is understandable. And as you did you called us 3 different times and also sent us various messages. Therefore it is fair to say that you were in frequent contact with us. Additionally, we ask all guests (again in the home manual) to not visit other guests' homes. In regard to the water as is common in rural properties all of our homes are connected to wells which are run with electrical pumps. The water will go out when the electricity goes out. I'm sorry that you found the basement creepy, please note it is not listed as part of the rental property there are also off-limits to guests. The last point in regards to our security cameras is fraudulent. We have multiple security cameras throughout the property for the security of ourselves and our guests. Our property is very rural and isolated which those who come to visit love, nonetheless, security and safety are our priority and we have security cameras which honestly most American homes do. This is not used to watch anyone as I imagine you can imagine we have many other things to do with our time. The security cameras are for security. I find your comment about us watching you very confusing as we do not have ANY cameras in the homes. I have proof on both text message and Vrbo that we said we are sorry you had a bad experience please reach out to VRBo’s resolution center. It is common practice for guests to resolve issues via the platform through which they booked. That is the reason that the platform is in place. We love sharing our sacred space with those who share our values and love for nature. The Land is a sanctuary. It is rural and isolated, we prioritize unlimited stargazing and the freshest of air, as the majority of guests we attract. That being said, rural New Mexico is not for everyone and we understand that.