Dogs Stay Free! Waterfront Door County Cottage

We're very sorry to hear that this guest wasn't completely satisfied with their stay, but not surprised. This guest was attempted to cancel their stay the night before check-in, which unfortunately we were not able to accommodate due to the short notice. After that, the guest was clearly upset, and made it known through the stay. We were at the house mere hours after he checked out, and found no smells of any kind. We had a neighbor come in to the house to make sure that we weren't "nose blind" to a smell and they reported nothing inside or outside the house. It's such a shame that this guest couldn't get the relaxation from his stay that our many other guests have! We hope that whatever is going wrong in his life improves soon! We look forward to hosting guests who are here to find the peace and relaxation that we find every time we're here! Book with confidence future guests!

We're sorry to hear this guest left a negative review. This guest stayed the first night without mentioning any issues. The next morning he sent pictures of approximately 5 dog hairs on a small section of the mattress cover (underneath the fitted sheet). Obviously we try our best to be spotless, but we're also an unabashedly dog friendly rental, so it's downright impossible to get every single fur. Regardless, we offered the guest access to our owner's closet so that he could find bedding to his liking. He requested a refund for the stay, and while we would absolutely take care of guests with legitimate issues, we and the VRBO support team deemed his concerns absurd. VRBO denied his request for this refund, hence the retaliatory review. We're sorry that this guest chose to book a clearly dog friendly rental but couldn't cope with 5 furs. This very much smells like an attempted scam by this guest. Our best guests have been dog owners, so we're thinking of switching from "dog friendly" to "dog required"!