Poconos Chalet - Hot Tub - Kayaks - Gas Stove

As always, the devil is in the details, and David is leaving many details out. That fact alone is enough to expose his lack of authenticity. Here is what actually happened, and the details that David is omitting. Our refrigerator started to make a loud noise a few days into David’s stay. Not wanting to spoil their vacation, we offered to replace the fridge immediately rather than delaying with repairs, to which David agreed. Delivery time from all the local stores was 3 days minimum, so we commissioned one of our acquaintances to pick it up with his personal truck and delivered a brand new refrigerator to the house the very next night. By the way, this was a small miracle, to actually have successfully purchased and delivered an enormous refrigerator to our guest within 24 hours remotely is, in our humbled opinion, REMARKABLE customer service. What David is claiming as no fridge for 5 days is because he is counting the 3 days after delivery that it wasn’t plugged into a water source so it couldn’t make ice. David requested 70% of his reservation fee be refunded for this reason, and wouldn’t entertain anything less. And lastly, we have cameras on the property. They all face away from the house. They are clearly and conspicuously installed and guests are notified about them multiple times during booking, checkin, etc. I regret the effort I put into making David happy, as it is clear all he wanted to do was take advantage of us.