Unit was great, as advertised, spacious with views on two sides. Only downside - the internet speed is very fast but does not reach as far as the master bedroom. The reason for the three star is the host. When we booked, we were surprised to receive an request for payment directing us to pay on SmartBNB's own site, rather than VRBO. Since VRBO cautions against this, we contacted VRBO voice helpline. The VRBO agent informed us that Smartbnb had an agreeement with VRBO that let SmartBNB assume responsiblity. SmartBNB responses to queries still come through VRBO, but links and forms all go to the SmartBNB site. They respond quickly, but with generic responses that refer to links that do not contain promised info. No in instruction book in unit (where do I put the recycling)? The worst part is check-in. Although it is a keyless entry, the lockbox with the key is a 7 minute walk away at their office. I was only informed of this with the instructions that come just a few days before arrival. Would not have taken the unit with full info. The walk can be challenging if you are pulling checked bags in addition to carry on, or if it is raining. Same required walk to return the key on check out - almost didn't make my morning flight. Prior wording was vague, implying you could use the unit mail box at the foot of the stairs - clarity only came with final checkout instructions.