I booked this house for one reason - the spa and outdoor area. Take note that they charge to heat the spa an additional $50/day. Even after paying that amount, and informing them ahead of time that heat will be used spa water was in the 60s upon arrival. Long story short - it never got hot! Never reach 75 degrees, even. After numerous the "pool person will be there", etc. there was no resolution. We left the heat on the first night all night as instructed and someone let themselves onto the premises (the back yard area) without any warning. They completely locked out the pool/spa area. It's very frustrating when the main feature for your family is completely unusable and you spend way too much of your vacation attempting to resolve the issue. They refunded the $150 for the 3x daily heating fee. We booked other accommodations that had working facilities for the final night. I am unsatisfied with the service and refund of the heating fee only. Again, "Perfect Las Vegas Private Retreat w/ Pool and Spa" is what is being advertised, and it is not being delivered on.
Jacuzzi in primary - looks great and thought it could serve as a weak alternative for the broken spa - it doesn't work either.
Balloon string stuck in bedroom fan making it inoperable.
Dishwasher lightly beeps all night due to error.
Unapproved entrance to property morning #1! Person turned off all pool jets and heat and locked entire pool system. Unacceptable.