The front door lock did not work, we tried several times but was unsuccessful. We were finally able to get in the garage. We have stayed in over 10 properties in SWFL so we aware of how the locks work. We messaged Kevin but did not get a response until the following day and not even an apology. When we finally got into the home, we noticed that it wasn’t even the same home. We asked Kevin about the home not being the same home that we rented, he tried to tell us that they had to replace furniture over time but I guess when they replaced the furniture they also moved the location, hot tub and bath tub as well. The sofa is not the same and that is one of the reason we chose this home was because the sofa was not pleather. The photos need updating. We addressed everything with Kevin, the manager, he said he had never been to the home. So when asking why we weren’t told we were put into another home, he kept saying it was the correct home but it is not because even the neighborhood is different in the photos.Also, when we arrived after a 14 hour drive, we just wanted showers and to go to sleep but there were no wash cloths in the entire home so we had to shower with hand towels, there was not even any kitchen dish rags. When we checked the bed before sleeping, the bed is full of urine stains, which is disgusting! Most drains are corroded so we didn’t use the bathtub. Poor communication! Lights around the tv do not work.