Villa Rosé - Private pool near Rosemary Beach

Dear Jacie, thank you for choosing to stay with us at Villa Rosé. We are delighted to hear that our home met your expectations and that you enjoyed a wonderful last-minute getaway along the 30A. It was a pleasure hosting you, and we would love to welcome you back for another stay on the Emerald Coast whenever your travels bring you this way again.

Thank you for the great review! We’re glad you enjoyed the location and had a smooth stay overall, and we appreciate your kind comments about the communication and support provided. We’re sorry for the inconvenience caused by the ants and the maintenance activity during your stay. We have regular professional pest control in place, and we addressed the pest concern when it was brought to our attention. Regarding the patio furniture and ice machine, these were items we were actively working to replace or repair after issues caused by previous guests. We made every effort to complete these updates during your stay so that you could enjoy the amenities rather than having to wait until after your departure. To our future guests: The concerns mentioned in this review have been addressed. Our properties receive professional cleaning, maintenance, and regular pest control to keep everything in good condition between stays. If you have any questions or concerns about the property before booking, please reach out to us and we’re happy to help.

Thank you for sharing your feedback. We’re glad to hear you enjoyed the home and found it beautiful. We’re sorry the pool and hot tub impacted your bachelorette weekend, especially since you were looking forward to enjoying those amenities at night. Our pool and hot tub are cleaned and serviced for each stay, and both are in working order. We’re sorry if the pool needed additional attention when you arrived and that you weren’t able to enjoy the amenities as you had hoped. We also appreciate you mentioning the WiFi, and we’ll continue looking into ways to make sure everything is working smoothly for our guests. Thank you again for staying with us, and we’d love to welcome you back! To our future guests, our pool and hot tub are cleaned and serviced for each stay, and we work hard to ensure all of the home’s amenities are ready for our guests to enjoy upon arrival.

Thank you for sharing your feedback. We’re sorry to hear that some aspects of your stay were frustrating. We apologize for the delay in getting the amenity access cards to you and understand how disappointing it was to have limited access during part of your stay. We also apologize for the inconvenience caused by maintenance work during your visit. Our team was working to make improvements to the property, but we understand that the timing and placement of the work created an inconvenience. We appreciate your patience and have reviewed the concerns mentioned with our team to help improve communication and coordination with future guests. Thank you again for staying with us, and we’d love to welcome you back! To our future guests: The concerns mentioned in this review have been addressed. Our properties receive professional cleaning and maintenance between stays to ensure they are properly prepared for each guest. We respect guests' privacy and notify guests if anyone will be coming to the property in advance. If you have any questions or concerns before booking, please reach out to us. We’re happy to provide any additional information to help ensure the property is the right fit for your stay.

Thank you so much for your review, Chole! We're so happy to hear you enjoyed your stay and that the home, pool, hot tub, and guest house all made for a great experience. We truly appreciate you mentioning the issue with the maintenance visits — we're so sorry for the lack of communication on our part. We completely understand how important it is to have privacy and clear notice, and we'll be taking steps to ensure future guests are informed ahead of time if any service visits are necessary during their stay. Thank you again for staying with us, and we hope to have the chance to welcome you back for an even smoother visit in the future!

Thanks for the feedback Paula! We are so glad you enjoyed our home. We will provide more detailed spa instructions for future guests. Please come again!

Thank you for your thoughtful feedback, Sarah! We're so glad you enjoyed the home, the location, and that everything you needed was there for a great stay. We appreciate your feedback about the pool/spa heater instructions—we will look at improving those directions for future guests. We'd love to welcome you back anytime! To our future guests: The directions for the pool have been updated. Communication and a quality stay are extremely important to us. If any issues arise during your stay, please reach out and we will send someone out to remedy any concerns. If you have any questions prior to booking, please reach out and we will respond with transparency!

Thank you for taking the time to share your feedback, Alison. We’re glad to hear the house was comfortable and that you enjoyed your time in Rosemary Beach—it’s always a special place! We sincerely apologize for the inconveniences you experienced, especially with the WiFi, dishwasher, and kitchen supplies. While we’re glad some of the issues were addressed during your stay, we understand how these things can impact the overall experience. We truly appreciate your patience as we navigate some internal transitions, and your comments will help us make the improvements needed. Thank you again for staying with us, and we hope we’ll have the opportunity to better serve you in the future.

Thank you so much for your thoughtful review, Anne. We're truly glad to hear that you had a fantastic time overall and enjoyed the beauty of the house. That said, we sincerely appreciate you bringing these issues to our attention. We’re so sorry for the inconveniences you experienced — from the access key troubles and missing remote batteries to the shades and bathroom sink issues. These are things we absolutely want to get right for our guests, and your feedback is helping us make necessary improvements. We also apologize for the misunderstanding with the beach access and the pool heat timing. That’s certainly not the experience we want for our guests, and we’re following up with the appropriate teams to ensure these things are more consistent moving forward. As for the noise alerts, we know how frustrating that can be — thank you for your patience. We’ll be reviewing our monitoring settings to make sure they’re not too sensitive for normal day-to-day living. We’re truly grateful for your kind words despite the hiccups, and we hope to have the opportunity to welcome you back with a much smoother and even more relaxing stay next time! To our future guests: The listing is as described. The pool heater is in working order. If any issues arise during your stay, please reach out and we will send someone out promptly to remedy any concerns. If you have any questions or concerns prior to booking, please reach out and we will respond with transparency.

Thank you for sharing your feedback, Maggie. We sincerely apologize for the inconvenience you experienced during your stay. We understand how disappointing it must have been to have an issue with the hot tub, especially since it was a key part of your booking. We regret that we didn’t meet your expectations with the responsiveness and communication regarding the repair. Your concerns are important to us, and we’ll be addressing them with our team to ensure better follow-up and quicker resolution of any future issues. We truly apologize that this situation fell short, and we hope to regain your trust and provide a better experience in the future. To our future guests: The pool and hot tub are in working order. If you have questions or concerns prior to booking, please reach out and we will respond with transparency!

Hi Jenny, I am sorry for the experience you had at the home. As we mentioned during the stay, we were happy to refund your for the state of the pool upon arrival and were glad to get someone out to clean it for your party. Concerning the "mold" at the home. We feel that it is important to state that there is no mold at the home and there was not during this guest's stay. We communicated with the guest throughout the stay. We asked a number of teams to come by to address any issue and each team confirmed there was no mold in the house. We encourage future guests to consider the overwhelming number of positive reviews that our guests have given our home.