VillaPlaya-3BR/2BA 30A - Steps from the Beach!

Thank you for taking the time to share your feedback. I’m glad to hear you felt the host was lovely, and I appreciate the chance to respond to the items you mentioned so future guests have the full picture. We fully disclose in the listing that a home is being built just outside the community. Pricing already reflects that temporary construction, which is outside our control. The work is not located inside the neighborhood, We checked the front door lock before your arrival and again after your departure. In both cases it was working as designed. If it gave you trouble during the stay, a quick message would have allowed us to address it for you right away. Regarding the toaster and smoke alarm, the only way a smoke detector can trigger from making toast is if the toaster produces smoke. We clean our toasters regularly, but smoke can occur if the toast is heavily toasted or crumbs need to be cleared after use. We did find the toaster operating properly after your departure and could not replicate triggering of the alarm. We will also review new labels for the shampoo, conditioner, and body wash dispensers so they are easier for guests to identify at a glance. This was the first and only time our guests have struggled to identify the differences between each product. Thank you for pointing that out. Towel absorbency and furniture comfort are subjective, but we still take notes on each comment. The TV remotes and inputs provide a range of free cable and streaming services, so we provide instructions in the digital guide we emailed to you prior to arrival that we don’t show was opened, along with an 800# to contact with any issues. We do not show we were contacted during your stay to assist in any way. I’m sorry to hear the stay did not meet your expectations, but I do appreciate the feedback so we can keep improving.