Silver Sands communication is a joke! We called them 4-5 times about issues, left voicemail for call back and just as many emails with 1 response. Calls during office hours to get property manager out to see problems got the ball rolling. Here does the story.
Arrived Monday 3:20pm, checkin at 4pm unless they call you that it’s ready. Door code didn’t work…strolled around town to kill time at IGA grocery store. Came back at 4pm at The Gentry, water was gushing out from pipe onto street and County Water dept pulled up asking if I knew what was going on, I said I just pulled up here. The pool was being drained?!?! If check in is at 4pm, this all should have been taken care of. 4:30-4:45pm a second Nuence county water dept comes by asking same question, we’re clueless why anything was happening. I asked if they could look and or shut it off and they said they were only allowed to touch the water meter outside the house. We called Silver Sands and they were angry and clueless why the pool was being drained and sent someone over. The man that come over was nice and had no idea what and why it was being drained and said he would have to call the pool company to service and fix it. 5pm rolls around nothing is happening, pool still draining like crazy while water hose was on in the pool, I call again, it’s now after hours, I leave a message for call back on if I should be turning off water hose, if anyone was coming, are we getting discount/reimbursement for lost time with pool and for call back. Nothing happened for the 3 night duration of call back. We call the emergency/ after hour line and get a text message later about how they don’t deal with pool stuff and pool company has been made aware. Fruit flie/gnats were abundant throughout the kitchen and bathroom as well, pictures on walls were crooked. Toilet on level 1 master room kept running after flush.
Day 2: it’s 10 am, still no news, call Silver Sands again, they said they haven’t heard of any issues about anything, so I went over the story all over again, dunno who the voicemail goes to now that I left last night, said they would send someone over. Maybe an hour later , Lanae, the property manager comes by. I tell her how pools been draining, she sees it’s not been cleaned either as there’s lots of sand, debris and dead bugs in water said she would work on getting pool company out. Running toilets, gap in sliding door, broken keurig, outdoor lights/fans not working. Broken pool sticks..avoid