*property was great, please read below regarding check-in issues.
The property was so COZY and quiet. The spa was amazing after a full day snowboarding as well. My partner and I were looking for a quality, quiet, cozy spot that was also affordable, and this place was just that! There were some stains on the upstairs loft comforter, but otherwise was clean. We had no complaints about the place itself.
HOWEVER, I must emphasize that the check in process was very, very difficult. We drove up at 4:30 in the morning, snowboarded all day, and were told we could have an early check in at 3pm. We bought groceries and headed to check in, which was prompt and easy, but then we got to the house and there were no keys to be found in the lockbox. We had to wait around an extra hour, with no information regarding ETA of new keys, to enter the place, with groceries in the back of the car that needed to be frozen. Given it was a quick trip, and we had a long morning, it was very disappointing. I think this has more to do with management (Big Bear Vacations) than the actual hosts, but it had to be said. We also were given the wrong information from Big Bear vacations when they emailed us the wi-if information, which added frustration to our stay after the check-in issues. Communication with management was prompt and helpful up until the check-in issues started.