New Sugarloaf Pool Cabin Hot Tub/Game Room/Min. from Smokys & Arts Center

Thank you, Alexandra, for taking the time to share your review and feedback. We appreciate you bringing these concerns to our attention. Unfortunately, we were not aware that the Pool Eye alarm was experiencing an intermittent issue until a subsequent guest notified us after your stay. We take guest safety and comfort very seriously, and once we were made aware of the issue, we immediately ordered a replacement device from a different manufacturer. It is scheduled to be installed this week. Regarding occupancy, the maximum occupancy for the cabin is seven guests, as stated in our listing. Our listing also includes a detailed layout of the cabin that clearly identifies the sleeping and living areas, so guests can have a clear understanding of the accommodations prior to making a reservation. We take great pride in hosting our guests and are very responsive to any questions, concerns, or needs that may arise during their stay. Our goal is always to provide the best possible experience, and we encourage guests to reach out to us at any time so that we have the opportunity to address concerns promptly. We also encourage prospective guests to review the listing carefully and reach out with any questions before making a reservation. We are always happy to provide clarification or additional information to help ensure that the cabin is a good fit for their needs and expectations. Thank you again for your feedback. We wish you all the best in your future travels.