Riverview Ranch - Hot Tub, Fire Pit & More!

Thank you for staying with us and for sharing your feedback. We’re glad to hear you had a great stay. We’re sorry our payment process affected your rating. For VRBO reservations, we are responsible for collecting the full amount due, with the payment processed through our payment provider. This is standard practice and in line with VRBOs guidelines.

Thanks for the review. I’m glad our communication was prompt and you enjoyed the riverside setting and family-friendly layout. I’m sorry the hot tub wouldn’t heat past 84°F — I know that was important for your stay. We’ve scheduled a service check to diagnose and resolve the heating/control issue so it reaches the expected temperature for future guests. Please let us know during a stay if anything falls short so we can try to address it right away. We appreciate the feedback and hope to host you again.

Thank you so much for taking the time to share your thoughts! We’re thrilled to hear that you loved the location and found the house clean and our hosting to your liking. We understand that the space may feel cozy for larger groups, and we truly appreciate your feedback. Our goal is always to be transparent about the layout so guests know what to expect. As for the hot tub, we’re sorry to hear it didn’t meet your expectations during your stay. We’ll make sure to double-check the chemical levels and adjust our maintenance process to ensure it’s as inviting and comfortable as possible for future guests. Thank you again for staying with us, and we hope to welcome you back for another wine country adventure soon!

Hi Deborah, Thank you for your feedback. We're glad to hear that you found the house clean and the location perfect for your getaway. We apologize for the issues you experienced with the hot tub. It's disappointing that it wasn't up to standard during your stay. I wish you would've reached out on Monday, I would've had my team get over there ASAP. We appreciate your understanding and patience as we worked to resolve the issue. We'll review our cleaning schedule to ensure the hot tub is consistently maintained, so future guests do not experience similar problems. Thank you for your kind words about our team. We're happy to hear that you would consider staying with us again. If you decide to return, please don't hesitate to contact us immediately if anything isn't right—we're here to help.

Hi Penny, Thank you for your feedback. While we're sorry to hear your stay didn’t meet expectations, we’d like to clarify a few points for future guests: Decor: The house was professionally designed and matches the photos in the listing. If the decor wasn’t to your taste, we’re curious why you chose to book. For future stays, feel free to ask us questions to ensure the property suits your preferences. Communication: I responded promptly to your concerns and offered assistance, but you declined. After checkout, we confirmed the smell was due to nearby road construction, not the property itself. Privacy: Though there’s a neighbor, the property remains private, and most guests don’t encounter them. They are friendly and keep to themselves. Landscaping: We’ve resolved the issue with the landscaper to prevent disruptions in the future. We’re glad you enjoyed the hot tub and river access, which many guests love. For future stays, don’t hesitate to reach out with questions to ensure the property aligns with your needs. Thank you, and best wishes for your travels!