Overall, it’s a very nice and renovated house with decent-quality furniture, a pool, and many amenities. However, our adventure started right from the check-in process. When we received the check-in instructions, they did not include the door code. It simply stated that the key was electronic and the code would be sent closer to the check-in time.When we arrived, the code was never sent. All our attempts to contact customer support were useless. My husband had the idea to check the back entrance, and we were lucky that the door leading from the pool to the house was unlocked. That’s how we managed to get in. Customer support only responded an hour later, which means that if we hadn’t thought to check the back door, we would’ve been stuck outside after a long flight for an hour.As for cleanliness, I’m not sure how much the cleaning team for this house gets paid, but the cleaning was terrible. In the kitchen, there were fingerprints all over the cabinets, grease, coffee stains on the countertops, and more. In the bedrooms and bathrooms, there were many black hairs everywhere that weren’t ours. And this is just the tip of the iceberg—it felt like the only cleaning that had been done was replacing the sheets and towels.We reported this again to customer support (I even took plenty of photos to document the poor cleaning quality), but no one even wanted to look at them. We simply received a response saying that cleaning of the house and pool had been completed,.