Waterfront Mansion! Heated Pool+Hot Tub! Kayak!

Thank you for the detailed feedback. We’re truly sorry for the inconvenience—especially in a home of this size where expectations are understandably high. A few clarifications and what we’ve done since your stay: • Appliances: The dishwasher and dryer both failed unexpectedly during your visit. Our team scheduled multiple same-day service calls to troubleshoot, but some repairs required parts and a specialist. Since then, the dryer has been replaced and the dishwasher has been fully serviced and tested. • Kitchen & linens: We maintain a standard inventory for large homes, including dish towels and core pots/pans. After your note, we did a full stock audit and increased counts of dish towels and cookware so they’re better aligned with the home’s capacity. • Plumbing: Two toilets intermittently stopped working due to a blockage beyond the fixtures themselves. We had maintenance attend promptly during your stay, and we’ve now had a licensed plumber complete a full line clean-out and replace hardware to prevent recurrence. While some of these issues were outside our control in the moment, we take responsibility for the guest experience. Our team made multiple visits during your three-night stay to minimize disruption, and we’ve implemented post-stay upgrades and new pre-arrival checks so future guests won’t encounter the same problems.

Thank you for taking the time to share your feedback. I am truly sorry to hear that your experience at our property did not meet your expectations, especially during such an important occasion like your daughter’s wedding. We genuinely strive to ensure all our guests have a wonderful stay, and I’m disappointed to learn that you encountered several issues during your visit. I would like to address the concerns raised in your review in as much detail as possible. First and foremost, I apologize for the inconvenience you experienced with the refrigerator. We were unaware of this issue before your arrival, but I understand how crucial this is, especially when you were preparing for a large gathering. The refrigerator has now been fully repaired and is functioning properly. I also want to clarify that the freezer was operational, and we provided assistance to help with storage while we arranged for a professional repair service. Regarding the pool and hot tub, I sincerely apologize for the condition in which they were found upon your arrival. I can confirm that the pool has since been cleaned, and we have taken steps to ensure the hot tub is fully operational. We take pool and hot tub maintenance very seriously, and we understand the disappointment caused by their condition during your stay. Our team is actively reviewing how this was overlooked to prevent it from happening again in the future. The pool furniture has also been repaired or replaced where necessary.