Ash Ridge Lodge in Hocking Hills

Hi Alice , Thank you for staying with us and for taking the time to leave a review. We’re so glad you enjoyed the cabin overall. I did want to mention one part of your review regarding cellular service. Because we’re located in the Hocking Hills, cell coverage varies by carrier and is unfortunately something we have no control over. That’s why our pre-arrival message recommends taking a screenshot of the check-in information before heading to the cabin, so guests can easily access everything even if they lose service. We always appreciate constructive feedback on aspects of the cabin or our hospitality that we can improve. We were a little disappointed to receive a 4-star review based on cellular reception, as it’s an area outside of our ability to change. Thank you again for choosing to stay with us, and we wish you all the best. If the cabin itself met your expectations and the star rating was influenced primarily by the area’s cell service, we’d be grateful if you’d consider updating your review to better reflect your stay. 4stars is considered a negative review. 😔

The cabin was thoroughly deep cleaned 2 weeks prior to your stay, and I personally inspected it. It was in excellent condition. Due to the cabin’s location in a natural, wooded environment, seasonal insects are unavoidable. Our cleaning team removes them during every cleaning and again before guest arrival; however, during certain times of the year they may still enter the cabin seeking warmth. We welcome feedback on matters within our control. Weather, wildlife, and natural elements—including insects—are not within our control. Reviews should reflect the condition of the cabin itself rather than environmental factors that cannot be changed. No matter how hard we try to create a clean, comfortable updated space, some guests will simply have complaints that do not reflect the true value and comforts of the cabin. If you are a future guests, review our amazing videos on our social media pages. They are true visions as they are made with my personal phone. They give an actual visual so you know what you’re getting.