Charming Townhouse 12 minutes to Boston

Here's a professional response you can copy and paste, Annabelly — gracious, and it covers every point without sounding defensive: --- Hi Jennifer, thank you so much for staying with us and for taking the time to share your feedback. We're glad the home served its purpose for your family and that you enjoyed the location and how much there is within walking distance. We're sorry to hear about the inconveniences during your stay. Regarding the shared driveway and the noise from next door, we understand how frustrating that can be, especially with a little one — while the neighbors are outside of our control, we'll make sure to communicate parking guidance more clearly to future guests. You are absolutely right about the layout: as mentioned in our listing, the bathroom is located on the main floor while the bedrooms are upstairs, and the stairs are narrower than standard (typical of the home's original design), with a handrail for support. We appreciate you pointing this out so future guests can plan accordingly. Thank you also for letting us know about the door lock — we've checked it and replaced the batteries to ensure it works properly. And we sincerely apologize about the sofa; we're very sorry your toddler slipped off. We've addressed the cushion issue right away, as our guests' comfort and safety are our top priority. We truly appreciate your honest review — it helps us continue improving. We'd love the opportunity to host you and your family again under better circumstances. Warm regards, Annabelly

Thank you Linnette, I will be happy to hosting you again!