Paoli Den - Renovated Flat!

Hello Kellie - I am sorry you were not happy with your stay. But I am also confused about the lack of communication and integrity you reference in your review. Specifically, you reached out to us a total of 9 times during your stay and we responded either immediately or within the hour every time. We addressed every concern you had immediately. Even when you entered the wrong unit and parked in the wrong spot, we were able to help you find your way to the correct locations. We offer one parking spot per flat and clearly communicate the space with all of our guests prior to arrival. I am sorry you felt the need to raise your voice to another guest when you parked in the incorrect spot. That must have been stressful. We are a family and this is our only vacation rental that we pride ourselves on offering a clean and welcoming space. We treat our guests with the kindness and integrity that we operate in our daily lives, and ask that guests treat us the same in return. I am sorry you felt that you had to yell at my husband during your stay and hang up on him. But he absolutely responded calmly and respectfully to you in spite of how you spoke to him. You must have been very unhappy with the space. We did refund you a full nights stay when it was not required of us. I am not sure how we could have been more respectfully communicative or shown more integrity in our actions with you. We do wish you all the best and in the future we hope you are able to find a stay that meets your needs.

Thanks, Anthony! We loved having y'all and hope you will come and stay again. All the best to y'all!

Hi Kelly! Thanks for the review. I wish you would have let us know that you wanted a fan and that there was an off smell. We did not notice it during cleaning. Perhaps due to the heat wave? A four star review does suggest we did not provide a good experience. I do wish we would have had the chance to earn a five-star review with you since our continued success relies on strong reviews. And the opportunity to respond to guests needs. We hope we have the chance to host you in the future and earn five stars! Thanks again!