Sandbox: Modern Home with Pool, Spa, Elevator, Direct Beach Access

Thank you for sharing your feedback. We’re very sorry that the home was uncomfortably hot on arrival and that the air-conditioning issue took so long to resolve. We understand how disruptive that was, especially for a family vacation, and apologize that you had to spend the night without working AC. Even though services were successfully restored less than 24 hours after we were alerted to the failure, we know this was a less-than-stellar start to your vacation. We also apologize for the condition of the grill and the cleanliness and maintenance issues you encountered. This is not the experience we want guests to have. We do show that you alerted our staff about the condition of the grill upon arrival and that we sent out a team to clean that up for you the next morning. Thank you for bringing this concern to our attention. We do not show that you reported the other cleanliness concerns to our staff during your stay, but we'll follow up with the team that was assigned to clean the property for your arrival about your report. We always encourage guests to report any issues within 24 hours as we are happy to send a new cleaning team out to rectify any shortcomings. As mentioned in all of our pre-arrival e-mails, while Oak Island Accommodations does provide a welcome bag that includes two rolls of toilet paper, a roll of paper towels and limited sample size cleaning items such as dish soap and laundry detergent, guests are resposible to provide all of their own paper products and toiletries during their stay. We hope that your family still enjoyed their time on the island and that you'll return for a future visit. Please reach out to our guest services department directly when planning your next stay and we are happy to go above and beyond to ensure a smoother experience on your next vacation.