af Tim M - Penthouse # 2704 - Just Remodeled & Gorgeous Inside !!!

Hi Alysha, Thank you for your 10 out of 10 review and for your kind words. It's wonderful to hear that you had the most amazing stay with us. Creating memorable vacations for our guests is exactly what we strive for, and we're so happy that your experience exceeded expectations. Thank you for choosing Tim's Ocean Condos for your Cancun vacation. We truly appreciate your review and hope to welcome you back for another amazing stay in the future. Warm regards, Megan & Tim Miller Tim's Ocean Condos

It was a joy to have you and your family with us Dave! Megan, myself and Abdiel are so glad you enjoyed your time and that even got to see those amazing, beautiful little turtles crack out and make that tough journey to the ocean. Welcome to the family! Tim Miller

Hi Sylvester, Thank you for taking the time to share your experience. We are delighted that you enjoyed Penthouse 2704 and its spacious terrace with panoramic views of both the Caribbean Sea and Nichupté Lagoon. We are also pleased to hear that Abdiel helped make your arrival smooth and welcoming, even with a late check-in. We will be sure to share your kind words with him. It is wonderful to know that you enjoyed the optional all-inclusive program at ÓLEO Cancún Playa® All Inclusive Beach Resort. Many guests appreciate having the flexibility of a private penthouse while still enjoying resort dining and amenities. Thank you again for choosing Tim's Ocean Condos. We hope to welcome you back to Cancun for another memorable vacation in the future. Warm regards, Megan & Tim Miller Tim's Ocean Condos The Penthouses at ÓLEO Cancún Playa® All Inclusive Beach Resort

Thank you for sharing Michael, much appreciated. Tim Miller

Thank you for reaching out Sue. I'm happy to hear you enjoyed our level of service and that you enjoyed the beauty of the penthouse as well. It was a pleasure to be of service to you and your family. Tim and Team

Thanks Sandee. It was a pleasure to be of service to you and your family. Tim Miller

Thank you so much for sharing Kelly. It was a pleasure to be of service to you and your family. and we're glad you had a great time!

Thank you kindly Courtney for taking the time to share your experience regarding the condo and our service with others. On behalf of myself and our team, we really appreciate it. Tim Miller

Thanks Kathleen. Myself and our team appreciate you taking the time out of your busy day to reach out to others and give your feedback. It was a pleasure to be of service to you, your husband and your friends. Thank you also for acknowledging our level of service, that's a big one for us. And we are glad you were happy with the our responsiveness. Best regards, Tim

It was a pleasure to be of service to you and your friends Dina. I'm glad to hear you enjoyed the penthouse and your time in Cancun. Sorry to hear about the trouble with the water not getting hot in the one bathroom. Had we known, we would have happily had maintenance go in to fix the trouble while you were still there. Thank you kindly for sharing your experience with others. Best regards, Tim Miller

Thanks for taking the time out of your busy day to share your experience with others Rosemary. My understanding is that the resort had a big pipe that was being fixed which is what caused the slight smell. This work has been completed. It was a pleasure being of service to you and your friends, and we are so glad you had a great time. Best regards, Tim

Thank you kindly for taking the time to share your experience Tamara. We are grateful that you all had such a good time. We always appreciate it when guests acknowledge our level of service and responsiveness, thank you for that. It was a real pleasure to be of service to you and your family. Tim Miller

Abdiel and Paola really enjoyed being of service to you and your friends. We appreciate that you took the time to share your experience. We really appreciate it. Best regards, Tim and team.

Hi Rachel, Thank you for your thoughtful review and for choosing Penthouse 2704 for your Cancun vacation. We are so happy to hear that the penthouse was a great fit for your group of eight and that Abdiel helped make your stay enjoyable. We will be sure to share your kind words with him. We are especially happy that you enjoyed the private snorkeling tour with Mike. Isla Mujeres is a favorite excursion among many of our guests. Thank you as well for mentioning the golf cart safety concern. We appreciate the feedback and will share it with our tour partner so they are aware of your experience. It is wonderful to hear that you enjoyed the private chef dinner. Your suggestion about scheduling it earlier in the trip is excellent advice for future guests, especially since the portions are quite generous. We also appreciate your comments regarding the optional all-inclusive program and the location of ÓLEO Cancún Playa® All Inclusive Beach Resort. Many guests enjoy the flexibility of having both a private penthouse and the option to add resort dining and beverages whenever they choose. Thank you again for your detailed feedback and recommendations. We are thrilled that your group had an amazing trip, and we hope to welcome you and your family back to Tim's Ocean Condos for another Cancun adventure in the future. Warm regards, Megan & Tim Miller Tim's Ocean Condos

My pleasure Brenda. It was a pleasure to be of service to you and your family. I'm glad you enjoyed our chef service and the condo. Thanks for reaching out to help others know what it is like. Best, Tim Miller

It was a pleasure to be of service to you and your friends Dominique. I'm happy to hear you enjoyed chef option, it's a guest favorite for sure. Thanks very much for sharing. Tim

Thank you for sharing your experience, Jennessa! It was a pleasure to be of service to you and your family. I am especially grateful that you wrote this review, because this is the first I have heard of top shelf liquor costing extra. Every quarter my wife sends out a questionnaire to the general manager of the resort regarding the all-inclusive. It covers everything from what time each restaurant is open, the pool, spa, everything along with the cost. My wife does this because when the resort changes anything they never let us know. So this is her way to stay on top of things. I will be sure to ask my wife to add this new development to the questions list she send out. I apologize that happened. After this message i will be sending out your review to my wife so she can take care of it promptly. I don't think she will be too pleased considering how much effort she gives to always be on top of things and to be left in the dark on this. In spite of that, I'm so glad to hear you guys had a wonderful time and that you liked the condo so much and the area our resort is situated in. Best regards! Tim

When I saw this review I was shocked and wanted to immediately respond. First and foremost, since at the time of this writing this the only review for this unit, I encourage people to look up penthouse #2704 on trip advisor to view other reviews because this review is not truthful, but please don't rely on my response, look at what others have been saying about #2704. First this person says the unit is "much smaller" than claimed. The unit is exactly as claimed in size and exactly as the pictures show. He says the view is of a highway. There are no highways in the Cancun hotel zone. The view is of the bay. He talked about sheets? My wife goes to great lengths to keep all our units updated. As she does every year, she brought down brand new sheets from the sates in February of this year to replace our inventory. So this person is talking about our brand new sheets! And Abdiel, my manager prides himself on great smelling sheets. FYI all our sheets are also 300 thread count. The TV and shower not working is a ridiculous claim. The TV in that room is internet only and works just fine, it is the only one of 5 TV that is not on the satellite because satellite can handle only 4 TVs. You can stream Utube and any number of other streaming stations as it is smart TV as all our tvs are. And our shower works fine in that room and all our rooms. And to say our property is run down, seriously? The resort photos I show that you see pictures here were last updated as of this writing in March of this year, just one month before this guest arrived. And you can see the resort looks beautiful as it was just remodeled. Wow, some people are just haters and want to hurt people. Tim Miller

Wow, thank you for such a detailed review Tonja! We really appreciate it when guests take the extra time to be so specific, and talk about a lot of things. It was a pleasure to be of service to your 3 generations of family! We are so glad to have helped in making your trip Epic! Rich blessings to you and yours. Tim Miller and team

Thank you for reaching out to give us your feedback Stephan. It was a pleasure to be of service to you and your family. I apologize that you were not happy with the check in. In the group thread, when we asked for your flight info back on Dec 29, you had said that you would be already be there in Playa del Carmen on Jan 3, and that you would be leaving there at 12noon. You had also asked what time was check in, to which Megan replied 7 minutes later, to say that it was 4pm, but that we could still take your luggage when you arrived and welcome you. That was our last correspondence, on Dec 29, until your arrival day of January 3, when we received your email at 10:23am that said you had arrived at the resort front gate. I'm not sure why the message of your arrival was not in Spanish as it is here. We do not speak French, so it did take us a few extra minutes to translate the message and respond in French to say we would be there as quickly as we could to greet you. But we were not expecting you until 12:30ish, to greet you and take your luggage, based on your last correspondence. We are sorry that we fell short of a 5 star performance. Nonetheless, we appreciate you staying with us, and we are sorry that you were upset the day of check in. We are always trying to improve, and prompt communication is priority 1 for us, as we feel this is the single most important part of the vacation rental business. Best regards, Tim Miller

Thank you kindly Jennifer for reaching out to share your experience with others. We all really appreciate that. I'm so glad you had a wonderful time! Tim Miller

Thanks Susan for taking the time to share your experience. And thank you for acknowledging our level of service. We really appreciate it. Tim Miller

Thanks for sharing Hilda. We appreciate you taking the time out of your busy day. Tim Miller