Breezy 2BR Kailua-Kona House m / Stor Privat Lanai

Hi Jonathan, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We are very sorry you did not thoroughly enjoy your stay in our home. Your reported experience starkly differs from the vast majority of guest reviews. The home is professionally cleaned between every single guest visit and all amenities are restocked. While the cleaners normally do an outstanding job, they may have overlooked something preceding your arrival. Regardless, your concerns would have been promptly addressed had you simply contacted the property manager. She would also have shown you the laundry room on the ground floor - the door you walked by every time you entered and left the property. Despite what you seem to insinuate, no safety hazards exist in this home. Nonetheless, we continue to improve this home to further heighten the vacation experience enjoyed by so many of our guests. Yes, a neighbor has a rooster, but the songs of exotic birds during daylight hours are what most guests remember. In summary, thank you for taking the time to share your review despite the utter absence of positive observations. We will use it to help guide future improvements to the home.

From the owner: "Thank you for taking the time to review your stay at our home. We're very glad you noticed how clean the home is and the prompt responsiveness of the property manager. I'm very confident she would have just as promptly repaired the motion sensor had you told her it was not working - regardless we very much appreciate your husband fixing it. We continue to invest capital in this property at a measured pace to improve guest experiences. New replacement windows are on order for the living room and both bedrooms - primarily to improve airflow - security is not a problem in this neighborhood. You are correct, the photos on Evolve are old - they do not reflect all the improvements (new lanai, lanai furniture, new french door onto the lanai, etc.). Kelly will submit updated photos for Evolve to upload, and she will promptly organize the remaining construction materials behind the house. She will also place a note in the guest book stating the bottom floor laundry room is occasionally used by the property manager. The property is routinely treated by a professional pest control company. Some neighbors have chickens and roosters, and occasionally wild goats wander into the neighborhood from the nearby nature preserve. But most guests find the exotic birds and their songs very appealing. Thank you again for your thoughtful review - it reaffirms the priorities we selected in our capital investment plan."

Marta, the homeowner would like to thank you for your feedback and share the following message: "One improvement currently in-progress is the replacement of the entire deck and railing - it is the only construction. The new Trex deck was completely installed by the time you arrived and our contractor has already started installing the new cable railing system. The lanai portion of the cable railing is finished and looks terrific. You're correct about construction materials being staged on the side of the house, but it is only visible from the driveway and not from the lanai or living quarters. Our intent has always been to update the photos of the lanai after both the new deck and railing were installed, which will be completed this week. The ocean view from the deck has improved since the old website photos were uploaded due to the removal of two trees that were interfering with access for construction. Many other upgrades are similarly not yet depicted on the website photos. The property manager will investigate your complaints about the doors, and locks. As for the stove, only 1 of 5 burners doesn't work. Also, the toilet has always worked fine if you follow the sign directing you to hold the handle until the flush is completed. We have had no complaints before or since about these items. This is the first complaint I've had on property manager accessibility. The history and reviews show the property manager has been extremely accessible and prompt in addressing complaints. Regardless, the property manager appreciates the frank feedback and has promised to redouble attentiveness. Additionally, no pets or animals are allowed to stay at this property and we've confirmed that there are none in the laundry room. This house is offered for rental at very reasonable rates and is well worth the cost. The property manager does a great job staying on top of anything that breaks, ensuring the house is professionally cleaned prior to the arrival of each new guest, and ensuring the property is professionally treated for pest control monthly. The property is maintained to facilitate a clean, safe, and enjoyable guest experience." Best, the Evolve Team

Anton, we're sorry to hear that your stay fell short of your expectations. We are working diligently with the homeowner to update the photos on the listing, as soon as the deck renovation is completed. This way, travelers know what they can expect before arrival. Additionally, the owner has replaced the blinds with curtains to upgrade the appearance of the rooms. This homeowner truly goes above and beyond for their guests as other reviews mention, and we are confident that future guests will have exceptional stays! Best, the Evolve Team

Dennis, we're glad to hear that you enjoyed your stay at this house. However, we're sorry that some aspects of your stay fell short of your expectations. We encourage guests to reach out to the guest contact if any issue arises during residence-they're always happy to help! Thank you for your feedback, as we're always looking to improve future guests' experience. While we're confident these are isolated incidents, we're sorry for any inconvenience. Thank you for taking the time to leave us a review, and we hope to have the chance to host you again in the future! Best, the Evolve Team