Dive into your Seaside Escape in Norfolk!

Hello, Thank you for sharing your feedback. Prior to your stay, you contacted us regarding the fifth guest and the additional guest fee. At that time, we explained that our home does not always have groups of five or six guests. To help keep the nightly rate more affordable for smaller groups, we offer a lower base rate and apply an additional fee for extra guests. We did not receive any further questions or concerns from you regarding this policy. Regarding the home itself, we strive to accurately represent the property through the description and photos in the listing. Some of the items mentioned in your review, such as dressers, a garbage disposal, dishwasher, etc. are not listed or pictured as amenities provided with the home. We also encourage guests in our welcome message to contact us during their stay with any questions or concerns so that we have an opportunity to address them while they are there. Unfortunately, we did not receive any messages expressing any of your concerns during your stay. We are sorry that your experience did not meet your full expectations. We take guest feedback seriously. We want our guests to have a comfortable stay and always welcome the opportunity to help when concerns arise. We hope that future guests will feel comfortable reaching out to us during their stay so that we have an opportunity to address any concerns promptly.