This was my first time using Vrbo, and it will most likely be my last.From the poor communication and the lack of support from customer service—I called multiple times and got nowhere—to finally arriving at an apartment with serious safety and maintenance issues, the entire experience was extremely disappointing.The exterior door to the building was broken and wouldn't latch properly. The interior door deadbolt didn't line up, making it difficult or impossible to lock securely, and the secondary security chain was missing altogether.The peeling ceiling and shady lights throughout were also red flags. The only thing decent about the place what the clean bathroom and free salt water taffy. The biggest issue, however, was the unbelievable rat infestation. Yes, rats—lots of them. The parking area behind the building was overrun with rats, and because the exterior door leading to the basement apartment wouldn't close or latch, they could come and go freely.We were so disgusted by the condition of the property that we didn't even stay in the apartment. I would not recommend this property, and based on this experience, I'm very hesitant to use Vrbo again. I thought I got a photo of the broken exterior door, but I must not have. I was trying to scare the rats away, so me and my kids could get out!!