Spacious 5-bedroom with pool and dock

Diane, while I appreciate your compliments about the home's location and cleanliness, I do need to correct several inaccuracies. The plumbing issue was reported on a Sunday evening after hours. I responded immediately and placed an emergency call with the plumbing company our office has trusted for over 10 years. In the Florida Keys, after-hours plumbers are extremely limited, but despite that, the issue was completely resolved within approximately three hours of your initial report. Your review gives the impression that no action was being taken, which is simply not accurate. From the moment you contacted me, I was actively coordinating the emergency response and working to secure the first available vetted plumber. Approximately 30 minutes after reporting the issue, you began requesting to be relocated, contacting outside plumbers, and reaching out to other members of our office. The first person you contacted was another vacation rental agent not a supervisor as stated. By the time you later spoke with our office manager, the emergency plumbing issue was already taken care of. It is also important to note that two full bathrooms remained operational throughout the incident. Unfortunately, our cleaners missed the scheduled time. Once I was made aware, I immediately had them go. I take pride in responding quickly and communicating every step of the way.