The communication w/ reservation, check-in, check-out, and amenities during our stay were top notch with the exception of the text received at 2:06 a.m. about pool hours. The staff we interacted with at the entrance gate were so friendly and helpful. However, the unit itself was disappointing. The unit is not well represented in the photos on vrbo. While there have been some improvements made to the unit (i.e. the kitchen), it is an older unit that is showing its age. The paint is peeling on the doors and molding, most of the baseboards need to be replaced, missing vertical, etc. This could have been overlooked if the unit had been clean. I spent the first night in the unit mopping the floors. It had clearly been some time since this had been done bc after a few passes through the unit barefoot all of our feet were dirty on the bottom, the glass surfaces had handprints, drink rings, and other residue from previous renters. There was hair in the master shower and the shower curtain in the hall bath was molded. The bar stools had food smears on them and one of the couch arms had dried boogers down the front of it. But the worst part for me were the dirty walls and doors. Friday morning I responded to a message through Vrbo about the lack of cleanliness, but never received a response. I don't blame the unit owner or RealJoy for the cleanliness issue. This is a cleaning service problem. The lack of accuracy for the listing falls on whomever is marketing the property.