We were very disappointed with this property, particularly with how our concerns were handled by Justin, the property manager.The morning of check-in, Justin told us the washing machine would be unavailable for our entire 5-night stay. As a family of six, we had packed expecting to do laundry. He initially offered no solution or compensation and, when I explained the problem, simply suggested a laundromat down the road. Only after I said this was unacceptable did he arrange a repairman. We had to take time from our vacation to be home with our dog during repairs, yet the washer was never fixed.I understand appliances break; the bigger issue was the dismissive handling and constant effort required to get responses. Justin eventually offered 190 back on our 2,700 stay, which I accepted because I was tired of chasing him.The house itself was run-down and poorly maintained, with extremely uncomfortable furniture and beds. More seriously, a loose threshold at the top of the stairs nearly caused my daughter's boyfriend to fall, and the popcorn machine sparked while our children were using it.The listing photos appear to be the same ones from when the house was purchased about three years ago and did not reflect its current condition. Numerous items were broken or loose; my husband even got tools from our car and made several repairs himself.Overall, the condition, safety issues, missing amenity, and poor management made this a very disappointing stay.