Direct Beach Access & King Bed in Isla Verde - Gym & Parking

Vicky We are truly sorry that your stay was affected by these circumstances. During the time of your visit, the situation was just as unexpected for us. According to the official schedule, water service was supposed to be available, but it was interrupted unexpectedly. Fortunately, you did have access to water because the complex has a cistern system, so despite the water rationing plan, service was still available. We also made sure to leave bottled water for your convenience. We understand that this was not the experience you expected, and we sincerely regret the inconvenience. However, these circumstances were completely beyond our control. Regarding the cleaning service, daily housekeeping was not included with your reservation. The cleaning fee covers preparing the property before your arrival and cleaning it after your departure. Once again, we completely understand how challenging your stay must have been, especially with the unexpected power outages that also affected the entire avenue. Unfortunately, these were circumstances outside of our control, and they impacted the entire area.