Luxury Dual-Home Retreat w/ Pool in Austin’s Coveted downtown Travis Heights!

Thank you so much for your wonderful five-star review! We’re delighted you enjoyed your stay and truly appreciate you taking the time to share your experience. We would be happy to welcome you back anytime!

Thank you so much for the five-star review! We’re thrilled you had such an enjoyable stay. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back again!

Thank you for your wonderful five-star review! We’re so pleased you had a great experience and enjoyed your stay. Your feedback means so much to us, and we’d love to welcome you back anytime!

We’re so grateful for your five-star review! It means a great deal to know that you enjoyed your time with us. Thank you for being our guest, and we would be delighted to welcome you back anytime!

Thank you for the lovely five-star review! We’re so glad you had a wonderful stay and appreciate you taking the time to share your experience. We hope to have the pleasure of hosting you again!

We truly appreciate your five-star review and are so happy to hear you enjoyed your stay! Thank you for choosing to stay with us, and we hope to welcome you back on a future visit!

We’re disappointed to see this review, as it does not reflect the level of service or responsiveness we provided during this stay. When this guest arrived, he expressed how excited he was and commented on how beautiful the homes are. He then asked if we could heat the pool. As clearly stated in both the listing and his welcome letter, the new pool heater was not scheduled to be fully installed and operational until March 15, and his stay was in late February. I explained that I could not guarantee anything, but I would reach out to the pool company to see if anything could be done. Despite this being outside the planned timeline, the pool company made a significant effort to accommodate the request. They came out within the hour, identified that a part was needed, and returned the following morning. Three technicians then worked extensively for approximately two hours and were able to get the system up and running more than two weeks ahead of schedule. The guest acknowledged these efforts directly through the VRBO message thread, stating: “That sounds great, thank you for having the team make such an effort. I understand that I’m asking for something that was not supposed to be available for two weeks, but I appreciate everyone doing what they can. Thank you for everything.” We did not hear any further concerns from the guest during the remainder of his stay. However, the day after departure, he said the pool should have been heated when they arrived and requested a 50% refund, stating that if it was not provided, he would be forced to write “an honest review.” I was shocked because I had not heard a word from him except a thanks for getting the pool heater working. Given the circumstances, we reached out to VRBO for guidance. After reviewing the full situation, VRBO advised that a refund was not warranted based on the disclosures provided and the prompt, good-faith efforts made to address the request. We always aim to be fair and reasonable, and we follow platform guidance when resolving concerns. We believe that going the extra mile to accelerate the pool heating—despite it being clearly disclosed as unavailable—reflects our high standard of care. With 14 years of hosting experience, we take great pride in ensuring our guests have a positive experience, and this situation is not representative of the service we consistently provide.

We’re so grateful for your five-star review! It means a great deal to know that you enjoyed your time with us. Thank you for being our guest, and we would be delighted to welcome you back anytime!