5 soveværelser5+ badeværelserPlads til 14 personer
Populære faciliteter
Privat pool
Mulighed for parkering på stedet
Køkken
Vaskemaskine
Aircondition
Grill
Udforsk området
Hilton Head Island, SC
South Beach
Place, South Beach
8 min. gang
Calibogue Sound
Place, Calibogue Sound
15 min. gang
Harbour Town Fyrtårn
Place, Harbour Town Fyrtårn
11 min. kørsel
Savannah, GA (SAV-Savannah - Hilton Head Intl.)
Airport, Savannah, GA (SAV-Savannah - Hilton Head Intl.)
71 min. kørsel
Værelser og sovepladser
5 soveværelser (14 sovepladser)
Soveværelse 1
2 dobbeltsenge
Soveværelse 2
1 kingsize-seng
Soveværelse 3
1 kingsize-seng
Soveværelse 4
4 enkeltsenge
Soveværelse 5
2 dobbeltsenge
5 badeværelser, 1 toilet
Badeværelse 1
Toilet
Badeværelse 2
Toilet · Kun brusekabine
Badeværelse 3
Toilet · Kun brusekabine
Badeværelse 4
Badekar · Toilet · Kun brusekabine
Badeværelse 5
Badekar eller brusekabine · Toilet
Badeværelse 6
Toilet · Kun brusekabine
Områder
Terrasse eller gårdhave
Køkken
Om overnatningsstedet
9 Wren Drive / South Beach: BESTNEST af Beverly Serral * True Walk til Beach *
Velkommen til BESTNEST på 9 Wren Drive i Sea Pines. Her er den skinny-bare buzz os for flere detaljer!
• Rummelig, 5 BR / 5. 5 BA hjem med 2 dronninger, 4 fulde og 4 twin køjer. • 7. række Ocean - Stand på sandet på mindre end 5 minutter. • Privat pool, opvarmes i køligere måneder, og gas grill med fuld tid propan. • En BR på hoved. Alle værelser har alle eget bad. • Stort opholdsstue plus stort spiseplads / åbent køkken. • Adgangskodebeskyttet WiFi og gratis Netflix på 5 LED-fjernsyn. • To køleskabe og dedikeret ismaskin. • Tøjvask er en leg med stort dedikeret vaskerum. • Parkering foran og bag plus opbevaring til cykler og strand ting. • Hurtig cykeltur til South Beach Marina Village om 5 minutter, eller gå den på mindre end 10.
Hvad er der i en BESTNEST:
• Vores kendetegn? RENHED! Ja, vi råber det ud, og det er vores gæster - læs bare vores anmeldelser. • Sengetøj: Ahhhhh, ja! Helt komfortabel, alt bomuldsseng og badehåndklæder inklusive ekstra tæpper og rene og komfortable sove puder og rent køkken sengetøj. • Leveres altid i hver BESTNEST i antal for dit ophold: strandstole / parasoller / sandlegetøj / strandvogn, badehåndklæder, et yderst udstyret køkken (i kvalitet og mængde), håndsæbe, opvaskesæbe, køkkensponge, papirkurv, papir håndklæder, væv og toiletpapir, Neutrogena make-upservietter, swabs og bomuldskugler, din yndlings hårtørrer nogensinde, duftfri vasketøj, sæbe og tørretumbler, ziplocposer, kaffefiltre og sødemidler, rengøringsmateriel, masser af kvalitetsbeklædning og nederdel , og et par overraskelser. • Altid høflig, kyndig og professionel, 24/7 gæsteservice. • Tillad os at forbløffe dig igen og igen.
Vores FAQ:
Hvor langt hen til stranden: Ud af hoveddøren, krydser South Sea Pines Drive - mindre end 5 minutters gang og dine tæer er i surfen.
BETALINGER: 50% betales ved booking. Fuld beløb forfalder senest 60 dage før ankomst. Langsigtet vinterreservationspolitik adskiller sig. Forhør.
Afbestillinger: Afbestilling foretaget 90 dage eller mere før ankomst-fuld refusion minus 10% af det betalte beløb. Aflysninger 89-45 dage før ankomst fortaber 60% af det betalte beløb. Aflysninger 44 eller færre dage før ankomst fortabes det samlede beløb, der er betalt. Rejseforsikring er altid stærkt anbefalet. DISSE BETINGELSER SUPERSEDE HOMEAWAY / VRBO.
POOL HEAT: Varme med elektrisk varmepumpe. Forhør for meget økonomisk pris.
OM SEA PINES: Sea Pines er et virkelig specielt boligområde samfund, der tilbyder et utal af aktiviteter: golf og tennis i verdensklasse, vandsport, delfiner, 14 mi cykel- og fritidstier, 5 mi bred sandstrand, 2 store marina landsbyer (South Beach & Harbour Town), Lawton Stables med stier, ponyridning og petting zoo, en 600 hektar Forest Preserve med picnic og fiskeriområder, øko ture, shopping og restauranter, fitnesscenter og meget mere! Puha! Eller du kan bare sidde under en paraply eller ved poolen og læse en god bog.
OM OS: Vi er stolte af at have udviklet et niche-koncept i ferieboliger på Hilton Head Island: Hver BESTNEST er udstyret og udstyret til nøjagtig samme høj standard, uanset adresse.
Tilføj datoer for priser
Lignende overnatningssteder
21 Stenvender ~ Beautiful 5br Home, 3. linie ned til stranden i Sea Pines!
Oceanside
21 Stenvender ~ Beautiful 5br Home, 3. linie ned til stranden i Sea Pines!
Hvis du afbestiller din reservation, er dette underlagt værtens afbestillingspolitik. I overensstemmelse med EU's regler om forbrugerrettigheder er reservation af overnatning ikke omfattet af fortrydelsesretten.
Dette overnatningssted udlejes af en professionel vært, der udlejer som en virksomhed eller et erhverv.
Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
Fester og events for grupper er strengt forbudt på stedet
Værten har angivet, at der er en kuliltealarm på overnatningsstedet
Værten har angivet, at der er en røgalarm på overnatningsstedet
Overnatningsstedets sikkerhedsforanstaltninger inkluderer brandslukker og lås med dødbolt
Om området
Hilton Head
Denne feriebolig befinder sig tæt på stranden i Sea Pines – et område i Hilton Head. Shelter Cove Harbour og Palmetto Dunes Club er begge et besøg værd, hvis oplevelser står på agendaen. Er du mere interesseret i stedets natur, kan du med fordel besøge Coligny Beach og North Beach. Ser du frem til et event eller en sportbegivenhed under din rejse? Se, hvad Van Der Meer Tennis Academy eller Stan Smith Tennis Academy har på programmet. Oplevelser som motorbådssejlads og sejlads giver gode muligheder for at komme ud på eller i det omgivende vand, eller du kan tage på eventyr ved at afprøve cykling og ridning i nærheden.
Beach Club at The Sea Pines Resort - 8 min. kørsel
The Salty Dog Cafe - 11 min. gang
Ofte stillede spørgsmål
Er 9 Wren Drive / South Beach: BESTNEST af Beverly Serral * True Walk til Beach * et kæledyrsvenligt overnatningssted?
Nej, kæledyr er ikke tilladt på dette overnatningssted.
Hvad koster det at overnatte hos 9 Wren Drive / South Beach: BESTNEST af Beverly Serral * True Walk til Beach *?
Priserne for 1 nat for 2 voksne hos 9 Wren Drive / South Beach: BESTNEST af Beverly Serral * True Walk til Beach * den 7. dec. 2026 starter fra 5.767 kr., inkl. skatter og gebyrer, fra og med den 28. maj 2026. Denne pris er baseret på den laveste pris pr. nat fundet inden for de seneste 24 timer for ophold i de næste 30 dage. Priser kan til enhver tid ændres. Vælg dine datoer for mere præcise priser.
Hvor meget koster parkering hos 9 Wren Drive / South Beach: BESTNEST af Beverly Serral * True Walk til Beach *?
Der er mulighed for parkering på overnatningsstedet.
Hvornår er indtjekning på 9 Wren Drive / South Beach: BESTNEST af Beverly Serral * True Walk til Beach *?
Indtjekning starter kl. 16.00.
Hvornår er udtjekning på 9 Wren Drive / South Beach: BESTNEST af Beverly Serral * True Walk til Beach *?
Udtjekning er kl. 10.30.
Hvor ligger 9 Wren Drive / South Beach: BESTNEST af Beverly Serral * True Walk til Beach *?
Dette feriested ligger i Sea Pines, kun 5 minutters gang fra Calibogue Sound og South Beach. Derudover ligger Stoney Baynard Ruins og Atlantic Dunes by Davis Love III ca. 5 km derfra.
Anmeldelser
10
Enestående
Anmeldelser vises i kronologisk rækkefølge og har gennemgået en modificerings- og verificeringsproces, medmindre andet er angivet.
Bedømmelse på 10 − Fremragende. 88 af i alt 92 anmeldelser
10 - Fremragende
88
Bedømmelse på 8 − Udmærket. 3 af i alt 92 anmeldelser
8 - Udmærket
3
Bedømmelse på 6 − Okay. 1 af i alt 92 anmeldelser
6 - Okay
1
Bedømmelse på 4 − Dårligt. 0 af i alt 92 anmeldelser
4 - Dårligt
0
Bedømmelse på 2 − Forfærdeligt. 0 af i alt 92 anmeldelser
2 - Forfærdeligt
0
10/10
Rengøring
10/10
Faciliteter
10/10
Overnatningsstedets tilstand og faciliteter
10/10
Indtjekning
10/10
Kommunikation
10/10
Området
10/10
Annoncens rigtighed
Anmeldelser
Fra en partnerside
10/10 Fremragende
Gerry M.
25. aug. 2025
Amazing stay
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great house for our family vacation in Hilton Head - spacious, clean, and had everything we needed and more.
Gerry M.
Svar fra VrboOwner den 13. sep. 2025
Thank you for the kind words! We're so glad you and your family enjoyed this BESTNEST. We hope to have you back for another amazing stay!
Fra en partnerside
10/10 Fremragende
Beth W.
2. jun. 2025
Wonderful stay
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Beautiful house and pool and close to the beach!
Beth W.
Svar fra VrboOwner den 25. jun. 2025
Thank you for the 5/5 review, Elizabeth! It sounds like your group had a great time and we're so glad you enjoyed the pool and beach while you were here. Hope to have you back again soon!
Verificeret
10/10 Fremragende
Jeff
6. apr. 2023
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter, kommunikation
Incredibly clean, well stocked, very close to beach
Jeff
Overnattede 4 nætter i april 2023
Verificeret
10/10 Fremragende
Stacy D.
22. aug. 2023
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Great Property!
Beautiful property, perfect location, and very responsive hosts. We will definitely rent again!
Stacy D.
Overnattede 5 nætter i august 2023
Fra en partnerside
10/10 Fremragende
marshall w.
16. jun. 2025
grandkids annual trip with family
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
excellent, 4 great years in a row.
marshall w.
Verificeret
10/10 Fremragende
Nancy F M.
10. aug. 2024
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Happy Place
It was perfect!! The house was perfect. It is the cleanest, most well stocked home I have ever stayed in.
Nancy F M.
Overnattede 7 nætter i juli 2024
Svar fra VrboOwner den 29. aug. 2024
Hello, thank you for choosing to stay with BESTNEST for your recent trip to Hilton Head. We appreciate your kind words! We’re thrilled to hear the home exceeded your expectations and look forward to hosting you again!
Verificeret
10/10 Fremragende
tracey m.
9. aug. 2023
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Family vacation
Great!
tracey m.
Overnattede 4 nætter i august 2023
Verificeret
10/10 Fremragende
Scott S.
27. sep. 2023
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
10/10 Highly Recommend
Place was great, very clean, pool was great, had tons of chairs/toys/umbrellas/carts for the beach, house was nice and spacious, etc. Will definitely be back!
Scott S.
Overnattede 6 nætter i september 2023
Fra en partnerside
10/10 Fremragende
marshall w.
30. jun. 2024
great time
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
great family experience, 3 years in a row.
marshall w.
Svar fra VrboOwner den 10. jul. 2024
Murphy and Vicki-
We're delighted you had a great time. See you again soon!
Fra en partnerside
10/10 Fremragende
STACIE W.
19. maj 2025
Women’s sorority weekend
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
12 ladies spent a long weekend here. Beautiful house with quick access to beach and south marina. House had lots of room for meals and gatherings. Loved it!
STACIE W.
Svar fra VrboOwner den 19. jun. 2025
Stacie-
Thank you for taking the time to review your stay! It sounds like it was a great girls weekend. We hope to have you back for the next gathering!
Verificeret
10/10 Fremragende
Tim M.
13. apr. 2023
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Perfect setup for large groups
Crisp, clean, and comfortable home with plenty of room for entertaining. Dinner table holds 12 people! Fantastic location near the beach and Salty Dog. Highly recommend this property.
Tim M.
Overnattede 4 nætter i april 2023
Fra en partnerside
10/10 Fremragende
Jaki Ovcina O.
19. jul. 2024
Loved it!
Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great week
Jaki Ovcina O.
Overnattede 4 nætter i juli 2024
Svar fra VrboOwner den 23. jul. 2024
Thank you so much for your glowing 5 star review! We truly appreciate your kind words and are delighted to hear that you had such a positive experience with BESTNEST. We look forward to hosting your stay the next time y our travels bring you back to Hilton Head!
Fra arkiv
10/10 Fremragende
Louis J B.
1. apr. 2015
Annual Golf Outing
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Outstanding week in H/H. Accommodations were excellent again this year.
Louis J B.
Overnattede 7 nætter i marts 2015
Svar fra VrboOwner den 21. aug. 2024
Thank you for the lovely review! We’re so glad the villa met your expectations and you enjoyed your vacation. We appreciate your recommendation and look forward to hosting you again!
Best,
The BESTNEST Team
Fra en partnerside
10/10 Fremragende
Chris K.
24. aug. 2025
Beautiful vacation home!
Rating Details:
The property manager was very helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Our stay was awesome! The home was beautiful and well equipped. It was very clean and well kept. However, there is extensive mold growth on the vents on the ceilings. We didn’t notice it until the end of our stay and by that time two of our children (ages 4 and 13) developed nasty coughs. Had we noticed earlier we would not have stayed at this property.
Chris K.
Svar fra VrboOwner den 13. jan. 2026
Here to report this has been cleaned, sealed, and taken care of! This guest is correct that there was a bit of mildew, which is common in the summer here when doors are left open and warm air mixes with cool air. We do our best to stay on top of it!
Verificeret
10/10 Fremragende
Scott S.
12. jul. 2022
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Better than the pics
Thank you
Scott S.
Overnattede 6 nætter i juni 2022
Fra en partnerside
10/10 Fremragende
Liz I.
20. dec. 2019
Wonderful Thanksgiving Weekend at Sea Pines
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The home was as described:attractive, comfortable, well equipped, clean, and near the beach. Especially appreciated the long dining room table that allowed all 12 of us to eat comfortably at the same time.
Liz I.
Overnattede 4 nætter i november 2019
Fra en partnerside
10/10 Fremragende
Mary C.
1. okt. 2024
Great House!
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This is one of the nicest houses I ever rented. Large kitchen and area for a big crowd was perfect. Bedrooms are large with wonderful linens. Very nicely decorated and kitchen was very well stocked. We enjoyed the pool also. A definite 10/10!!
Mary C.
Fra en partnerside
10/10 Fremragende
Mary C.
30. sep. 2024
Great House!
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This is one of the nicest houses I ever rented. Large kitchen and area for a big crowd was perfect. Bedrooms are large with wonderful linens. Very nicely decorated and kitchen was very well stocked. We enjoyed the pool also. A definite 10/10!!
Mary C.
Svar fra VrboOwner den 24. jan. 2025
Thank you for the kind review, Mary! It's so nice to hear that you enjoyed your BESTNEST stay. This property is one of our favorites for groups and families! It would be our pleasure to host you again for another 10/10 stay!
Fra en partnerside
8/10 Godt
marshall w.
13. jun. 2023
family memories
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
great house and location, we had a blast. house was spacious and we all had some private space too, if a little business had to be done. only issue was ice maker was broken and auto lighter on gas grill did not work.
marshall w.
Fra en partnerside
10/10 Fremragende
Allison G.
25. jul. 2023
Wonderful home
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The house was great. We had everything we needed and more. We loved that we didn’t have to bring beach towels, beach chairs, or a beach wagon with us from home. All of these were provided at the rental. The house was well organized and clearly marked.
Allison G.
Fra arkiv
8/10 Godt
Robert R.
31. jul. 2015
Review of 9 Wren.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Very good. the place was very clean and fresh, very well equipped, loved the ice machine. We reported a problem with the lighting in the back of the house and an electrician was sent out try to fix it, but was not successful. The staff was very nice to deal with.
Robert R.
Overnattede 7 nætter i juli 2015
Svar fra VrboOwner den 21. aug. 2024
Thank you for the lovely review! We’re so glad our BESTNEST met your expectations and you enjoyed your vacation. We appreciate your recommendation and look forward to hosting you again!
Best,
The BESTNEST Team
Fra arkiv
10/10 Fremragende
F. Thomas P.
14. aug. 2015
Memorable family vacation!
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We were celebrating our 50th wedding anniversary with our children and grandchildren. The home accommodated 12 people very comfortably, with plenty of space to spread out. The home was in excellent condition, well appointed, and IMMACULATE. With a pool in the yard and a very short walk to the beach, the location was perfect. The pictures on the website are accurate, you will not be disappointed. Hilton Head Island has so many activities, it's easy to keep children and adults happy. We're looking forward to a repeat of this family vacation in the future!
F. Thomas P.
Overnattede 7 nætter i august 2015
Svar fra VrboOwner den 21. aug. 2024
Thank you for the lovely review! We’re so glad our BESTNEST met your expectations and you enjoyed your vacation. We appreciate your recommendation and look forward to hosting you again!
Best,
The BESTNEST Team
Fra en partnerside
10/10 Fremragende
Jan E.
25. apr. 2025
FAMILY REUNION/50th WEDDING ANNIVERSARY PARTY
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We rented 9 Wren Drive for our family reunion because it had enough bedrooms for all the attending families including a bunk room for our four toddlers. AND it was WALKING DISTANCE to Tower Beach eliminating the need to put all the toddlers into carseats and drive to a beach location. ALSO the heated pool was an exquisite addition to the package. The Kitchen/Dining area was large and well stocked with all pots, pans, appliances, utensils with both UN-breakable and breakable dinnerware options. While there we had a catered Anniversary Party and the home was perfect for that with lots of internal space for a buffet and serving trays and platters. Everyone who stayed at 9 Wren Drive with us felt that the property was PERFECT for the occasion. Thank you for accommodating our party and making us feel welcome.
Jan E.
Svar fra VrboOwner den 18. jun. 2025
Thank you, Jan, for reviewing your stay! Between the beach, pool, and celebrations, it sounds like a great time was had by all. We're happy to have hosted you for such a fun occasion and hope to have you back again!
Fra en partnerside
6/10 Okay
JJ P.
8. jun. 2023
Poor Management
Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We rented this home and paid in advance ($250 for 3days) for the pool to be heated. When we arrived, the pool was not heated. We waited a day, still no heat. I called management and emailed. No response to the email, although my call was returned. I was told the pool company forgot to heat the pool. No offer to have it turned on for the remainder of our stay and no confirmation of a refund. It was a bummer because the weather was cool for May and the kids would have enjoyed the pool (it was ice cold). After we returned home I did receive a refund and a coupon for $150 off a future stay (no thanks). The home is in a good location. The kitchen is very outdated. It’s too bad the management doesn’t have a handle in the pool situation and didn’t take care of the pool issue in a timely manner. Overpriced for the experience and location.
JJ P.
Overnattede 4 nætter i maj 2023
Svar fra VrboOwner den 29. aug. 2023
Readers, these are the facts: We request that pool heating be ordered at least 7 days prior to arrival. Ms. Pieper initially declined pool heating, but later requested heating 3 days prior to her arrival date of May 25. At 10:04 AM on May 26, we called her mobile number with our "well check" and left a voicemail, and received no reply. On May 27, we received her angry email regarding her dislike of the appliances and in particular the dishwasher soap dispenser that had not opened during the wash cycle. She did not request assistance. May 27 was the Saturday of Memorial Day weekend and one of the worst weather days on record-- temps in the upper 50's with wind and rain. On May 28 (3 days after arrival) Ms. Pieper called our after hours line to say that according to the pool cleaning tech, apparently the pool heater not been turned on at all. I received this voicemail myself and called her back immediately to say that we would investigate, but of course she would not be charged. But no matter-- we HAD ordered the pool heat turned on, and somehow, the pool company confirmed YES, then neglected to put it on their schedule. We did not know this until May 28, and guest departure was scheduled for May 29. She was never charged as we were able to void before posting. We did speak to her and explain the VERY extraordinary circumstance of the pool company "forgetting" and offered sincere apology. Perhaps she thinks she emailed us earlier, and if she had called or emailed on the 26th or even the 27th, I could have gotten emergency service for heater turn on. We do not have any such email. Further, we did NOT email her with a refund (as there was never a charge) nor a $150 credit for future stay. I would never offer a future stay voucher to an displeased guest. If you have any question about anything BESTNEST, please call me directly. Beverly Serral, CEO
Fra en partnerside
10/10 Fremragende
Robin K.
13. nov. 2024
Comfort away from home
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The property was so enjoyable to experience and offered us a place to entertain a large group attending a family wedding.
Robin K.
Overnattede 3 nætter i november 2024
Om værten
Vært: BESTNEST by Beverly Serral Vacation Rentals
Sprog:
engelsk
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