Gulf & Oceanfront Condo w/Shared In/Outdoor Pools, Hot Tub, High-Speed WiFi

Thank you, Courtney, for sharing your experience with us. We’re glad to hear that you enjoyed the condo and found it to be just as pictured. We truly strive to provide a comfortable and welcoming environment for all our guests. We’re sorry to learn that the ceiling fan and A/C unit in the double queen room didn’t meet expectations. That shouldn’t have happened, and we appreciate you bringing it to our attention. We’ll certainly look into this to ensure a more restful stay for future guests. We hope you’ll consider returning to enjoy more of what Panama City Beach has to offer. Your comfort and satisfaction are important to us, and we’d love the opportunity to host you again.

Kim, thank you so much for taking the time to provide your feedback. We apologize that the home was not in better condition upon your arrival and regret hearing that this was your experience while staying with us. Please know that this is not our standard grade of presentation. The comfort and satisfaction of our guests is our priority, and the experience you had is certainly not commonplace. We have made our local team aware of your maintenance concerns, and they will work diligently to address them appropriately. Thank you for letting us know there is room for improvement, and we hope you will allow us the opportunity to provide you with a truly exceptional vacation experience in the future.

Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.