PRIVATE HOT TUBS & brugbar BOAT DOCK LAKEFRONT FIREPLACE VISNINGER

Thank you, Nancy! We’re so glad the Lakefront Raccoon's Nest was a perfect fit for you and your two dogs. It’s wonderful to hear you enjoyed the lakefront location, well-equipped kitchen, and condition of the home. We truly appreciate your kind words and are lucky to have guests like you. We hope to welcome you back to Big Bear Lakefront Cabins for another relaxing stay by the lake!

Power outages are never fun while on vacation - we understand. We are sincerely sorry that your stay was impacted by a power outage and a storm. We completely understand how frustrating it is to lose electricity during a vacation. To provide some context, the outage was part of a region-wide issue managed by Bear Valley Electric Service (BVES). In our mountain community, the utility provider occasionally implement Public Safety Power Shutoffs (PSPS) or infrastructure maintenance outages due to local weather and high wind conditions. Unfortunately, because these events are completely controlled by the utility company, they are entirely out of our hands as hosts. We always strive to ensure our cabins are as comfortable as possible, and we apologize that this utility interruption disrupted your trip. We do our bests to be proactive and to assist during power interruptions and occasionally, they last longer than we expect. We are sorry to see how much this has impacted your stay.

Thank you Shiloh, for your wonderful review of the Lakefront Raccoon's Den with Big Bear Lakefront Cabins! We're so glad you and your pup enjoyed your stay, the hot tub, and the cozy cabin atmosphere. We appreciate you letting us know about the hot tub lights and will look into it. We'd love to host you again on your next trip to Big Bear!

So pleased that you all had an amazing stay! Thank you for letting us know that we did a great job and making your stay wonderful. We will be sending you an email with a discount on a future stay. We hope to see you soon!

Thank you Frank, for your excellent review of the Lakefront Raccoon's Den. We are happy to hear that you enjoyed your stay and that you look forward to returning this summer!

We are happy that you enjoyed your upgraded cabin and we do apologize that the initial cabin that you reserved did not have a hot tub, as you had desired. While we know that moving can be a challenge, we are pleased that you enjoyed the upgrade and were able to enjoy the amenities that the Lakefront Raccoon's Den had to offer, such as Lake Views, Private Hot Tub and Fireplace and a late check out. Next time we will be certain to reserve a lakefront cabin with a hot tub for you to enjoy.

We are pleased to hear that you enjoyed your stay at the Lakefront Raccoon's Den. the trash facility is just 1 mile away :) Help Keep the Wild Life Wild, is what Big Bear Lake asks of guests to avoid having wild life come into the residential neighborhoods.

Newly Stained wood logs outside! Parden the dust during September :( Thank you for your feedback! We apologize for the dust that you may have experienced during your stay. The exterior logs on this cabin were being refinished in August and we sincerely apologize for the dust. The cabin is looking great again with freshly stained exterior logs and refinished wooden floors, new couches, refinished kitchen cupboards and so much more! We will reach out to you to extend a return guest discount! It's looking great!!

"Can't wait to go back!" is what we love to hear. Thank you for the 5 Star Review! We are pleased to hear that you and your family had a wonderful stay with us at Big Bear Lakefront Cabins. We will be sending you an email with a discount on a future stay. We hope to see you soon!

Hello Michael, We hope you will return to Big Bear soon so that we can help create the best vacation for you and your family. Lakefront Raccoons Den is a well loved cabin! The garage is not included with the rental and there is no dock for this cabin. Unfortunately the noise ordinance rules around the spa are not our rules, they are managed by the city. Besides your issues we do hope that you had a great stay and wish we could have done our best to address the issues. Thank you, Big Bear Lakefront Cabins

Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet expectations, as this is far from the standard we aim to provide. Our team did inspect the home after your stay, and while we found the kitchen items in usable condition and stocked as listed, we recognize that preferences and expectations can differ, especially for longer stays or for guests who enjoy cooking extensively. We also want to note that the home does not advertise a dishwasher, and we do note in communication we do not provide any specific kitchen items or condiments and spices. It is also noted that beach towels are not provided in Big Bear rentals due to local laundry limitations, though we do supply bath towels. Your comments are valuable, and we will review inventory items such as kitchen tools, linens, and shade options to ensure the home is as comfortable and well-equipped as possible. Thank you again for your honesty, and we hope you’ll give us another opportunity in the future to provide the quality stay so many of our guests enjoy.

Thanks for your feedback of the Raccoon's Den. While we are pleased that you were able to soak in the hot tub's hot water, we are sorry that your hot tub jets did not work during your stay. We did our best to address this during your stay and are fixing this ASAP. We do our best to display this cabin as having new upgrades with the Master Bedroom upstairs upgraded with beautiful lake views and the kitchen has been upgraded with new appliances and granite counter tops. We will contact you directly to get more feedback from you regarding the condition of the cabin and a resolution for you.

Hi Lea, Thank you so much for this beautiful and thoughtful review! We’re absolutely thrilled that Lakefront Raccoon’s Den provided the peaceful escape you needed. It’s wonderful to hear how much you enjoyed the lakefront setting, the views from the master balcony, the wraparound patio with the Jacuzzi, and the cozy yet spacious layout of the home. Your description paints such a vivid picture—it truly sounds like you made the most of every relaxing moment. We’re honored that your stay brought such peace and joy to you and your family, and we can’t wait to welcome you back next year for a full week of lakefront bliss! – The Big Bear Lakefront Cabins Team

Oh my. We are so sorry to see this review. We recall that you had luxury expectations when reserving this lakefront cabin. This adorable lakefront cabin is far from a dirty shack :) but we understand that it was not to your liking. We do have plenty of 5 star luxury accommodations, but they are offered at higher rates. We are so sorry that you did not have as pleasant a stay as you had hoped and we did our best to exceed your expectations. We even offered to move you. We do value constructive feedback, and we take great measures to address all necessary items. Better though, is matching the proper cabin with the right guest. We are sorry that this was not a fit for you. Many absolutely adore the cabin.

Hello Dunia, Thank you so much for your review! We are so happy that you enjoyed your stay. We take pride in being the number one vacation rental company in Big Bear and are very thankful for your positivity. We would love to welcome you back for another stay sometime soon! -Big Bear Lakefront Cabins Team

Hello Robert, Thank you so much for your review! We are so happy that you enjoyed your stay. We take pride in being the number one vacation rental company in Big Bear and are very thankful for your positivity. We would love to welcome you back for another stay sometime soon! -Big Bear Lakefront Cabins Team

Hello Mark, Thank you so much for your review! We are so happy that you enjoyed your stay. We take pride in being the number one vacation rental company in Big Bear and are very thankful for your positivity. We would love to welcome you back for another stay sometime soon! -Big Bear Lakefront Cabins Team

Hello Robert, Thank you so much for your review! We are so happy that you enjoyed your stay. We take pride in being the number one vacation rental experience in Big Bear and are very thankful for your positivity. We would love to welcome you back for another stay sometime soon! -Big Bear Lakefront Cabins Team

Thank you Sviatlana for your feedback. "Good Clean and everything worked well!" sounds Awesome! We hope that your son had a wonderful birthday and we also hope that you enjoyed this wonderful free upgrade into this adorable lakefront cabin. We were thinking that celebrating your son's birthday would be more enjoyable in a 3 bedroom lakefront rather than a smaller 1 bedroom, as you had initially reserved. We will certainly check out the window that you had some difficulty with. Sometimes we are able to make this free upgrade happen for our guests. Have a great day!

Hello Gregory, Thank you so much for your input. We have received your suggestions and will resolve the issues you have brought to our attention. We would have loved to help fix your issues during your stay as we strive to be the best vacation rental company in Big Bear and appreciate all your feedback! Despite these issues, we do hope that you had a wonderful stay. Thank you for taking the time to help us become better. We strive to be the best vacation rental experience in Big Bear and appreciate your feedback. -Big Bear Lakefront Cabins