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Fester/events tilladt - Additional cost for party. Talk to ownerAdditional cost for party. Talk to owner
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Maks. antal gæster: 8
Minimumsalder for den primære lejer: 25
En refusion på 100% vil blive udstedt, hvis du afbestiller din booking mindst 60 dage inden ankomst.
Beware of upcharging
First, this property has a great view. That was the best thing about it.
It is listed as a two bedroom two bath, but the stated price only allows use of one bathroom. It is another charge to access and use the second bathroom. When I reserved the property in Aug, I stated that two people would be staying there And the reason for my trip was to cook Thanksgiving dinner for my adult children. Two days before check in, the owner contacted me and said that if any more than two people were at the house, there was an additional charge for each person even if they were not sleeping there. Even if they were just there for dinner!
When I arrived the key was not in place and I had to call the owner. She was apologetic saying she had confused the dates. There were no bath mats in either bathroom. There were not 7 place settings of flatware, so I had to buy some. There was a large dining table, but no chairs. The refrigerator quit working which we discovered the last morning. Everything in the refrigerator and freezer had to be thrown out. This house has a great view. But I wouldn’t rent it again.
When Susan booked the property, our pricing policy clearly stated that the cleaning fee was for 1 bathroom only. If Guests wants second bathroom, additional $50 will need to be paid at the time of check in. This policy is there to save cost for those who need only 1 bathroom. Susan specifically request and agree to pay for 2nd bathroom. This is not a surprise to her. Guests like Susan complains so, we have change to 1 fee for 2 bathrooms whether Guest wants to use the 2nd bathroom or not.
Our policy clearly stated that visitors will incur additional cost since pricing at the booking is only based on number of people on reservation. Susan booked for 2 and brought 7 people to the property.
I apologize to Susan that I did not leave the key for her. From the time she arrive to the time that I gave her the key is 5 minutes since we live close by.
We have lots of plates/settings but in various drawers of several cabinets. Unfortunately looks like Susan did not see them.
We put large floor towels in the bathroom so we can wash and keep them clean each time for Guests. Bathroom mat is harder to wash regularly and hence can be dirty.
I wish Susan told us about the fridge not working so we can buy another one to put in for her. After Susan left, we saw the fridge not working, immediately we bought the new one so the next Guest can use while we ordered the part to fix the non-working one. Now, the house has both working fridges. Susan not telling us about the unexpected fridge not working, and complain in review does not help anyone. We all know that appliances in household breakdown sometimes.
The big table in the picture has no chair. We need to move the table to our new house but we need to take picture for listing. Hence it has no chairs.
We strive to provide good service to our Guests. If we do not know (fridge fails), we can not provide (fix). We also operate with honesty and integrity - with clearly stated on listing regarding our policy. If Guests do the same, there is no problem.
More than often, understandably, Guests assume policy of all properties are the same. Since owner, pricing, and locations are different, policy can be and often are different. That's where the disappointment happens.
We were shocked to receive email of CHECK IN information DAY BEFORE ARRIVAL that each visitor to property will add additional charges per day... Threat of eviction if not notified before also. (Our son,wife and 2 daughters and baby live in apt in the area and they had planned to come only to enjoy dinner together as a family. NO REASONABLE SOLUTION WORKED OUT WITH OWNER/MANAGER.
***This set off our stay on the wrong foot BIG TIME!!
***IF THERE IS TO BE ANY ADDITIONAL CHARGES they should be stated in the write-up for potential renters to know BEFORE agreeing to rent.
ALSO...Though we were a quiet family, neighbors called owner who came over accusing us, unjustly, that we had more people than the people I had called her to pay for the evening dinner. She was told that we were noisy, yet I asked if she had heard any noise and she agreed she didn't hear anything. I then introduced her to our family which I had called and paid for to be there. Perhaps, her neighbors don't want this home to be a rental, as she told of other times they had others call police. THIS was an unsettling experience for what was hoped to be enjoyable. There was road noise as it was a busy corner without a good place for pedestrians to walk. Occasional plane overhead was no big deal.
ON THE POSITIVE SIDE - beautiful view of lake from bank of windows, back patio and yard. Home was very clean with well supplied kitchen utensils.
We welcome visitors and family. Our policy - on listing - clearly stated that no visitors are allowed without informing us and pay for. Our checking in information sent out 3 days prior to arrival is to reminding this policy. Our neighbors called and complained only when Guests sneak in additional people, having parties, become rowdy, and create lots of noise/traffic. Therefore, we strictly enforce the policy above so we can manage the limit of people on the property, also to price fairly between people who have visitors and people who do not have visitors.
Beautiful place, nice landscaping, on lake Steele.
Owners nice, made the stay easy, and experience nice.
Loved sitting on the patio drinking coffee or wine and watching the ducks on the lake. Beautiful place to stay, highly recommended.
We rented Kathy's home while in town visiting our Son. The home is true to it's pictures. Spacious, very clean and had all you'll need to make your stay comfortable. It was so nice to wake up and enjoy our breakfast with a view of the lake!
It is close to many area attractions. We took the train into Seattle and spent the entire day visiting them all. We also visited the zoo & aquarium, beautiful parks, and a multitude of museums in Tacoma. My husband enjoyed fishing on the pier at Dash Point which offers great hiking trails and a beach front. I definitely recommend Kathy's place. She is quick to respond to any question and so friendly!