Our stay was $2k+/night, including the extra $ for heated spa/pool
At that price, house should have been clean and experience seamless. Instead there were a series of “surprises”/disappointments:
1) after check in, a note from owner saying we could not be in backyard after 10/& no street parking by city ordinance. She agreed that info was not in advertisement & said SHE was “devastated”- I asked her to send me the ordinance; but she never sent
“Smart” house w/out instructions - our guests included 2 computer programmers, a mech engineer, and a genl contractor- no one could determine how to use the lights and control panels; became clear over our stay that some of the tech was broken
2 days into our stay, the owner asked if we would agree to have “an IT tech” stop in for 45 minutes to fix an amplifier for the sound system because it was “wonky” and the part was had not arrived They said, if we wanted the sound system to work, the tech could install a temp part- i.e., they knew the sound wasn't working before our rental and they wanted to repair during our stay.
In the middle of the day, without warning, a gardener came into the back yard to garden-our guests were freaked out.
The kids beds had no flat sheets. The floor was tacky and the rugs were dirty.
Ultimately, communication with owners left us feeling used - they are either incompetent or don’t care; a facade of niceties but not superhost standards