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Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the beautiful beach view and hope you were able to relax and enjoy your time at the property. We’re sorry that several aspects of the home did not meet your expectations. We appreciate you bringing the ice maker, kitchen outlets, dishwasher, and lighting to our attention. We’ll have these items inspected and addressed to ensure everything is functioning properly and to provide a more comfortable and convenient experience for future guests. We also understand that the stairs can be challenging, and we’re sorry they made your stay more difficult. The unit is located on the second floor, and we appreciate you sharing this feedback so we can continue to ensure the property description provides guests with a clear understanding of the layout before booking. Thank you again for your honest feedback. We truly appreciate the opportunity to address these concerns and continue making improvements to the property.

Thank you for taking the time to share your feedback. We’re glad to hear that you found the beds comfortable, enjoyed the beautiful ocean view, and had everything you needed in the kitchen. We’re sorry to hear about the cleanliness issue with the hall air return and the difficulty getting hot water in the master shower. We take these concerns seriously and will have both areas inspected and addressed to ensure they are not overlooked in the future. We also appreciate your feedback regarding the electricity policy and the Property Damage Protection requirement. We understand how receiving additional information after booking could be frustrating. We do require the Property Damage Protection coverage offered through VRBO, which provides coverage for accidental damage during a guest’s stay, at a cost of $59. Regarding the air conditioning, our service company recommends keeping the thermostat set at 70 degrees or above to help ensure the system operates properly and efficiently, particularly during periods of high demand. Thank you again for bringing these items to our attention. We value your feedback and will use it to continue improving both the property and the experience we provide to our guests.