Ortega Sun: Luksus! Poolbord! BBQ! Great for store grupper! Lakefront! Gourmet Køkken!

Thank you for the kind review! We’re so glad you enjoyed the home, layout, and amenities, and that your group had a great weekend. We’d love to host you again! 😊

Hello Rene, Thank you for taking time out of your day to leave us feedback. It was great being able to hot you and your group. We look forward to hosting you! Kind Regards, Destination Big Bear

Thank you so much for your feedback! We’re glad you had an excellent trip and enjoyed the spacious layout, outdoor areas, and TVs. We appreciate you letting us know about the dishwasher and internet issues, and we’ll have those looked into right away. Happy to hear it didn’t stop you from having a great time—we’d love to welcome you back again soon! 😊

Hello Marta, Thank you for taking the time to leave us a review. We are happy to hear that you and your group were able to enjoy Cienega Lakeview. When traveling with a larger group like yours, that space is very much needed. Come back soon, Destination Big Bear:)

Hello Ning, Thank you for taking the time to write us a review. We are so happy to hear that this property Cienega Lakeview was all you expected in a home and that you and your group got to enjoy their stay. Come back soon, Destination Big Bear

Thank you for your feedback! We’re glad to hear you had a positive experience with the host and appreciated the early check-in and late checkout. We’re happy the home worked well for your large group and pup 🐾. We’re sorry about the jacuzzi not reaching temperature and appreciate you letting us know—we’ll have that checked to ensure it’s working properly for future guests. We hope to host you again!

Thank you for choosing Destination Big Bear, Lauren. We're glad to hear that you enjoyed your stay and we apologize for the inconvenience caused by the morning sun in the master bedroom. We will certainly pass along your suggestion for a curtain or light blocking shade to our team. Thank you again for choosing Destination Big Bear and we hope to welcome you back soon!

Hello Jana, thank you for taking the time to leave us a review and give us feedback on the home as well as your stay.We are so happy to hear that this property was all you expected in a home and that you and your group got to enjoy their stay.We apologize that the home was not cleaned properly before. This is not what we like to hear from our tenants, and not up to our standards. We will make note of the home not being properly cleaned and address it right away with our cleaning staff. We appreciate you addressing this.Kind Regards, Destination Big Bear

Hello Howard, Thank you for taking the time to write us a review. We are so happy to hear that this property Cienega Lakeview was all you expected in a home and that you and your group got to enjoy their stay. Come back soon, Destination Big Bear

Thank you for your review, Melissa. I'm glad to hear that you enjoyed your stay at Destination Big Bear! I apologize that the shower in one of our bathrooms was not working properly and I've addressed this with our maintenance team. They've fixed all of these maintenance issues. They will now be functioning smoothly during future stays. We hope you give us an opportunity to make your next stay more grand!

Hello Kathleen, Thank you for taking the time to write us a review. We are so happy to hear that this property Ortega Sun was all you expected in a home and that you and your group got to enjoy their stay at Big Bear. Having a home in a good location as well as being spacious as per your group needs sounds like the perfect vacations. Hope to see you very soon, Destination Big Bear :)

Hello Elsa, Thank you for taking the time to write us a review. We are so happy to hear that this property Ortega Sun was all you expected in a home and that you and your group got to enjoy their stay. Come back soon, Destination Big Bear

Hello, As listed in the photos and on the listing unfortunately this home did not have a Keurig although it did have a standard coffee pot. We are happy that the home was cleaned to standard and overall you enjoyed your stay. We are happy that you left us a review to let us know some of the improvements we can make in the future on this property. I noticed on your reservation that you did not reach out to us to report this. We will also make sure we have our maintenance department fix the drains on the showers. Before your arrival, we did send you multiple text messages and emails regarding the change in time upon check-in. Due to Covid-19, there are standards that we have to follow to keep our doors open. In regards to cleaning, inspection, and a time frame of the property being vacant Kind Regards, Destination Big Bear

Thank you for your review and your feedback for improvements. The lake levels can vary at each property but be sure to give us a call before booking your next stay and we can help you find the perfect home

Thank you so much for your review. We are so happy to hear that you enjoyed your stay at Ortega Sun. We love knowing that the property was spacious enough for you and your party. We hope that you will join us again in the future! Kindest Regards, Destination Big Bear

Thank you for taking time to review your stay. We appreciate all your candid feedback and have taken everything up with both the management and the homeowner. Kindest Regards, Destination Big Bear