Central Berlin-ferielejlighed ved Ku'damm

I am glad the guest had a nice time in Berlin, that the apartment is in a good area, near the tube, and that the bathroom and fridge were nice and clean. As for the other issues, I have carried out an investigation, and can confirm: my cleaner apologises for forgetting to remove a cardigan and cap which a previous guest had left on the coat hooks. She saw it, but forgot to take it away. It is true that we don’t throw away oil, vinegar, salt, pepper, sugar, teabags, etc. each time, because this is a self-catering holiday flat, and many guests (who are often staying only a few days) are grateful not to have to purchase these things. It is also bad for the environment, to throw away good food. Such things are kept in just one cupboard. My cleaner denies that the flat had not been properly cleaned or that anything was left in the fridge. Since almost all my reviews are positive, and since most guests comment positively about the cleanliness, I can only assume that this guest was particularly fussy. This is not a super-luxury flat, just a comfortable, homely apartment in a good part of town. Most of our guests are delighted with the apartment, which is very important to us, as we do our best to make it clean and comfortable. My wife and I are visiting in November, and we will (as always!) make a trip to IKEA and renew glasses, cutlery, sheets and pillows as needed to ensure that things are as they should be. Obviously, every now and then, things do go wrong. But what a pity this guest did not say anything to me when they arrived. If needed, I could have sent the cleaner back. Instead the first time I have heard that things were not to his satisfaction, was in the online review, when there is not much I can do.