Gå til hovedsektionen
Lejlighed

Luna Blanca Penthouse, Stor privat luksus Penthouse

Billedgalleri for Luna Blanca Penthouse, Stor privat luksus Penthouse

Pool
Overnatningsstedets område
Privat køkken
Interiør
Værelse

Anmeldelser

8,6 ud af 10.
Fremragende

Højdepunkter

  • Strand, bølger og sand
    Gæsterne nyder den fantastiske udsigt over stranden på dette overnatningssted.
  • Få skridt fra kysten
    Højt bedømt for sin nærliggende strand, der indbyder til at bade og nyde solen.
4 soveværelser4+ badeværelserPlads til 10 personer

Populære faciliteter

  • På stranden
  • Altan
  • Boblebad på stedet
  • Swimmingpool
  • Fitnesscenter på stedet
  • Grill

Udforsk området

Åbn kort
Puerto Peñasco, SON
  • Place, Miramar Strand
    ‪9 min. gang‬
  • Place, Encanto Strand
    ‪27 min. kørsel‬
  • Place, Estero Morua
    ‪40 min. kørsel‬

Værelser og sovepladser

4 soveværelser (10 sovepladser)

Soveværelse 1

1 kingsize-seng

Soveværelse 2

1 kingsize-seng

Soveværelse 3

1 queensize-seng

Soveværelse 4

1 dobbeltseng og 1 sovesofa (dobbeltseng)

4 badeværelser, 1 toilet

Badeværelse 1

Toilet

Badeværelse 2

Badekar · Toilet · Kun brusekabine

Badeværelse 3

Badekar · Toilet · Kun brusekabine

Badeværelse 4

Toilet · Kun brusekabine

Badeværelse 5

Toilet · Kun brusekabine

Områder

Køkken
Altan
Spiseområde

Om overnatningsstedet

Luna Blanca Penthouse, Stor privat luksus Penthouse

Luna Blanca 1203 - 4 soveværelser, 4 komplette badeværelsesenheder og 1 halv bad, er en af vores to mest spektakulære enheder. Dette penthouse kan prale af høje ender med 16 fods lofter og vidunderlig moderne indretning. Denne rummelige og elegante enhed ligger på den øverste etage i Luna Blanca og tilbyder en utrolig havudsigt samt flodudsigt og luksuriøs komfort for alle dens gæster. Dette er lige så storslået, som det bliver i Encanto. Enheden tilbyder:

    King size seng i soveværelset. King size seng i det andet soveværelse. Queen size seng i det tredje soveværelse. Fuld størrelse seng i det fjerde soveværelse. To trille sofaer i stuen, spisestue Fire komplette badeværelser og 1 halv badeværelse., Walk in garderobeskabe, komplet køkken, vaskemaskine / tørretumbler, wifi, parabol-tv også i stuen, AC, loft fans, High end finish.

Når du booker med Kivoya, får du professionel service fra start. Vores concierge-personale vil være tilgængelige for at imødekomme alle dine ønsker. Vi tilbyder daglig rengøring, kokservices, babysitting-tjenester, dagligvarer shopping, massage reservationer, golf og tennis lektioner reservationer og meget mere. Vi tager højde for familiesammenkomster, specielle festligheder i ocassion, bryllupper osv. Uanset hvad det er, du vil fejre med os, så lad os arbejde sammen med dig, så du helt kan nyde, mens du er her.

Ved ankomst tjekker du ind på stedet, ingen grund til at gå nogen steder, vores kontor er ved indgangen til bygningen, og vi har personale hele dagen 7 dage om ugen, hvis du nogensinde har brug for noget. Vi er de eneste i buildign, der tilbyder personale, der er helt dedikerede til at sikre, at gæstoplevelsen er over pari.

I tillæg til alle de faciliteter, du har i vores bygninger, får du med din reservation fuld adgang til Grand Mayan resort beliggende kun få minutter væk i bil, hvor du kan nyde den doven flod, indendørs og udendørs swimmingpools, jacuzzier, brand huller, børneklub, golf, spa og restauranter på din fritid.

Book med fagfolk, så du virkelig kan hvile let og nyde din ferie. Vi har et dedikeret rengøringspersonale, gratis wifi, kabel, high end-faciliteter, leverer opvaskemaskine, kaffefiltre, vævskasser og meget mere.

Pris: $ 360 per nat plus $ 75 (rengøringsgebyr) og skat. Bemærk, at prisen kan variere afhængigt af sæson og tilgængelighed.

Max antal personer: 10 gæster

Tilføj datoer for priser

Lignende overnatningssteder

Opholdsområde
Impressive & beautiful 3 bedroom unit Ocean Front Encantame Velero-2301
Playa Encanto
  • Havudsigt
  • Pool
  • Boblebad
  • Køkken
8.0 ud af 10, Alletiders, (1 anmeldelse)
Impressive & beautiful 3 bedroom unit Ocean Front Encantame Velero-2301

Husregler

Indtjekning efter kl. 16.00
Minimumsalder for lejere: 21
Udtjekning inden kl. 11.00
default

Børn

Børn i alderen 0-17 år er tilladt
default

Begivenheder

Arrangementer er ikke tilladt
default

Kæledyr

Kæledyr er ikke tilladt
default

Rygning

Rygning er ikke tilladt

Vigtige oplysninger

Godt at vide

Overnatningsstedets nr.: 837842vb
Hvis du afbestiller din reservation, er dette underlagt værtens afbestillingspolitik. I overensstemmelse med EU's regler om forbrugerrettigheder er reservation af overnatning ikke omfattet af fortrydelsesretten.
Dette overnatningssted udlejes af en professionel vært, der udlejer som en virksomhed eller et erhverv.
Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
Fester og events for grupper er strengt forbudt på stedet
Langvarige ophold godtages
Værten har ikke angivet, om der er en kuliltealarm på overnatningsstedet. Medbring evt. egen alarm.
Værten har angivet, at der er en røgalarm på overnatningsstedet
Overnatningsstedets sikkerhedsforanstaltninger inkluderer brandslukker og lås med dødbolt

Om området

Puerto Peñasco

Denne lejlighed befinder sig på stranden i Puerto Peñasco. Pescador-monumentet og Den gamle havn er et par eksempler på nogle af de lokale seværdigheder. Er du interesseret i oplevelser, kan du udforske Estero Morua og La Spa. Udforsk områdets muligheder for oplevelser på, i og ved vandet såsom snorkling og svømning i nærheden, eller nyd godt af den fri natur ved at kaste dig ud i mulighederne hvad angår økoture.
Kort
Puerto Peñasco, SON

Hvad ligger i nærheden?

  • Miramar Strand - 9 min. gang - 0.8 km
  • Encanto Strand - 27 min. kørsel - 10.2 km
  • Estero Morua - 40 min. kørsel - 18.9 km
  • La Spa - 61 min. kørsel - 49.8 km
  • Rodeo Drive Cholla Mall Curios - 61 min. kørsel - 49.8 km

Restauranter

  • ‪Restaurante Bakal - ‬7 min. kørsel
  • ‪Restaurante Balché - ‬7 min. kørsel
  • ‪Ola Mulata - ‬7 min. kørsel

Ofte stillede spørgsmål

Har Luna Blanca Penthouse, Stor privat luksus Penthouse en pool?

Ja, dette overnatningssted har en pool.

Er Luna Blanca Penthouse, Stor privat luksus Penthouse et kæledyrsvenligt overnatningssted?

Nej, kæledyr er ikke tilladt på dette overnatningssted.

Hvor meget koster parkering hos Luna Blanca Penthouse, Stor privat luksus Penthouse?

Der er mulighed for parkering på overnatningsstedet.

Hvornår er indtjekning på Luna Blanca Penthouse, Stor privat luksus Penthouse?

Indtjekning starter kl. 16.00.

Hvornår er udtjekning på Luna Blanca Penthouse, Stor privat luksus Penthouse?

Udtjekning er kl. 11.00.

Hvor ligger Luna Blanca Penthouse, Stor privat luksus Penthouse?

Dette lejlighedskompleks i Puerto Peñasco ligger på stranden, 0,7 km fra Miramar Strand og 6 km fra Encanto Strand. Derudover ligger Mirador Strand og Bonita Strand ca. 40 km derfra.

Anmeldelser

8,6

Fremragende

Anmeldelser vises i kronologisk rækkefølge og har gennemgået en modificerings- og verificeringsproces, medmindre andet er angivet.
Få mere at videÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 12 af i alt 19 anmeldelser
Bedømmelse på 8 − Udmærket. 4 af i alt 19 anmeldelser
Bedømmelse på 6 − Okay. 0 af i alt 19 anmeldelser
Bedømmelse på 4 − Dårligt. 2 af i alt 19 anmeldelser
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 19 anmeldelser

9,8/10

Rengøring

9,6/10

Indtjekning

9,6/10

Kommunikation

9,0/10

Området

9,8/10

Annoncens rigtighed

Anmeldelser

Verificeret

10/10 Fremragende

Ivette W.

Wonderful place to enjoy with family.

This is our second year coming to one of your properties and we continue to brag about the wonderful time we had, the spacious rooms, clean and quiet environment, and the helpful and friendly staff. From my family and me, thank you.
Overnattede 2 nætter i september 2018
Svar fra VrboOwner den 5. mar. 2020
Greetings Ivette, Thank you for giving us a perfect rating. I am sure that all our staff was pleased to attend to your needs as much as you have enjoyed your stay. Also, we are very happy to know that this is a wonderful place to enjoy with your family. Looking forward to seeing you next year. Kind regards, The Kivoya Team.
Verificeret

10/10 Fremragende

Kimberly M.

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed

beautiful and relaxing

Luna Blanca is wonderful, peaceful getaway. It wasn't crowded, even though there was hurricane, the property was clean and no visible damage. Luna Blanca is our family's favorite resort.
Overnattede 3 nætter i september 2022
Verificeret

10/10 Fremragende

Leslie H.

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed

Plenty of room in a wonderful resort

Plenty of room in a wonderful resort. My family has consistently enjoyed staying at this property as well as the sister property. The resort is well-maintained, generally quiet and beautiful. It is a 30 minute drive into town, but the lack of crowds more than makes up for that.
Overnattede 6 nætter i juni 2022
Svar fra VrboOwner den 7. jul. 2022
Thank you very much for your comments, We hope to see you soon!! Regards
Verificeret

8/10 Godt

Ashley T.

Synes godt om: Rengøring, indtjekning, kommunikation, annoncens rigtighed

Great place to stay

Great place to stay, but it was farther than we would have liked from town. The room was really nice but it was short on extra blankets, trash bags, salt, and laundry detergent. It was nice to reserve the snack bar by the pool where we grilled out one night. We enjoyed our stay!
Overnattede 4 nætter i juni 2022
Svar fra VrboOwner den 20. jun. 2022
Hi Ashley, Thank you for your comments, We have more properties in town for next time. Regards Alma Rosa
Verificeret

10/10 Fremragende

Felicia M.

Goregous Views, Spacious Penthouse

The views from this apartment were truly amazing. Everyone in my party ooh'd and ahhh'd for almost an hour, standing on the balcony looking at the ocean. The penthouse was beautiful, with plenty of space for our part of 5 adults and three children. All of the rooms had comfortable beds and each had its own bathroom. The kitchen was well appointed, and our mechanical issue with the dishwasher was quickly resolved in less than a few hours. We went to the beach and when we came back it was fixed! The host even had a cake in the fridge and a bottle of champagne to celebrate my 40th birthday! The beach here is much prettier and way less crowded than in the town of Rocky Point. The drive to town was very easy, and with the passes to the Grand Mayan we were able to enjoy pools, the lazy river, and dinner at their delicious restaurant. What a wonderful weekend! Thank you Kivoya Team, we will definitely be staying with you again!
Overnattede 3 nætter i marts 2018
Svar fra VrboOwner den 5. mar. 2020
Thank you for your preference, Our goal is to provide you with the best possible service and make your visit an unforgettable stay. We really appreciate your comments and motivate us to keep going with the confidence of you and your family, Come back soon ,we will be happy to see you again. Best Regards- Alma Rosa Gonzalez
Verificeret

4/10 Ringe

Merrill J.

Nice view, but everything else had issues

No to only sound negative, some things were nice: The view was incredible, One of the only places I have ever stayed with an impressive view from the front of of the unit as well as the back of the unit. One of the pools and spas on the ground was heated, which made it enjoyable. Now, let me get into many of the issues that we had: 1. We were super excited to use the jacuzzi in the master bedroom, it didn't work at all, water barely trickled out of it, and it even drained out of the closed drain faster than it would fill. We spent about 10 hours trying to fill it, and it wasn't even 6 inches deep after 10 hours. Eventually I tried boiling post of water from the stove to get it hot again and get it full, and that didn't even make a dent. It was so frustrating. I would not have booked this place if I knew that was not working. 2. Multiple lighbulbs were not working. 3. The master bedroom bed didn't even have a blanked on it! We found one from one of the closets, but it should have been made that way. 4. One of the pictures came crashing off the wall randomly all by itself, we were in the room, heard a large crash, no one was nearby, and we found that a picture had just fallen from the wall. 5. The walls were all scuffed up and looks like it has needed to be painted for a long time. 6. Several of the door handles from the large sliding glass door were broken (especially the one from the master bedroom) which made them very difficult to open and close. 7. The kitchen was very poorly stocked, not enough utensils and cooking supplies. We only had a group of 5 people. It supposedly fits as many as 10, but there were only about 6 forks and knives. The cutting knives were extremely dull. 8. Something was very wrong with the dishwasher, every time we touched it it would electrocute us, not sure if it was not grounded or what, but it wasn't like a little static electricity that shocks you when you drag your feet, it was much stronger than that and hurt really bad on at least 4 different occasions. 9. The washing machine seems to be broken, it was incredibly loud, and it didn't spin the clothes very well, so they were completely sopping wet when they came out, and would require about 4 or 5 dry cycles to get dry. 10. Many issues with the hot water, it took FOREVER to get hot, and the last day we were there we couldn't get it to get hot in any of the bathrooms anywhere. More issues but no more space. I don't recommend this place.
Overnattede 3 nætter i november 2018
Svar fra VrboOwner den 5. mar. 2020
We are truly sorry about your experience. We always regret this happening to our guests since we are committed to delivering exceptional customer service, It is feedback like this that we learn from and use to improve. On the other hand, we would like to emphasize that Kivoya has on-site staff to assist our guest with any situation during the stay; We regret not having any report about all the points mention. Once again, we are deeply sorry. We will make sure in your next visit you have a wonderful stay with your love ones. Kind regards, The Kivoya Team.
Verificeret

10/10 Fremragende

Thomas B.

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed

Golfer Paradise

A small group of us guys stayed in this beautiful suite for a golf tournament and it was very nice, exceptional views and private. I would certainly stay here again.
Overnattede 2 nætter i december 2022
Verificeret

10/10 Fremragende

Caroline M.

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed

Stunning views

We had 2 families of 4 for Spring Break and were very comfortable in this penthouse. The views were amazing and the unit is gorgeous. The pools were ice cold which was a bummer and the hot tub was closed one day so that wasn't great with 4 small kids. We had a great time regardless. We would stay here again!
Overnattede 4 nætter i marts 2022
Svar fra VrboOwner den 13. maj 2022
Thank you for your comments, we hope to see you soon!! Regards Alma Rosa
Verificeret

10/10 Fremragende

Jose E.

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed

Great view

There were not a lot of guest, which I enjoyed. The dryer didn't dry there weren't enough pans. The hot tubs never filled up, gave up after an hour and didn't try anymore. I didn't complain because it wasn't a big deal for us although others might be pickier. The good outweigh the bad... Overall great for a big family. May be a little far from town for some, but I didntind the drive at all.
Overnattede 3 nætter i november 2019
Svar fra VrboOwner den 5. mar. 2020
Thank you for your comments, we appreciate you taking the time to let us know about your stay and to rate us, have a great day.
Verificeret

2/10 Bundkarakter

AQr4ioQAAACqAQICAHhRqf5uyCh4rhrpAEcd0Lr3O2ECPWffSl2fK29sG1pXlAF7Vkwdxa5s05P+LHSGgEYWAAAAcDBuBgkqhkiG9w0BBwagYTBfAgEAMFoGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMSY4id8J9fadB0DwJAgEQgC3OA49ZL3RfxGdcahx5ay1EixErQGoEg0REDWNmAui/RktynDGBQtISMC9hH0oagsdb/1F/f5w4d0FJ1QkwZT3OMm1F6+ecPy7gTWtaY8M A.

Awful room and poor customer service!

We recently took a family trip to Rocky Point and stayed in this unit. There was some petty things I noticed such as the poor towel and sheet quality, but the lack of cleanliness was disturbing (our rag turned brown/black when we wiped the floor). In addition we quickly discovered the following items did not work: - Dishwasher (wouldn’t turn on) - Washing Machine (didn’t spin) - Dryer (could only dry a couple items at a time and it made a weird noise) - Stovetop (wouldn’t turn on) - Water Supply (not enough to fill up the spa let alone the bath tub) - Freezer in kitchen (has no shelves) The unit was also not equipped to accommodate the 8-10 people it claims to sleep. Dishes and utensils were limited, only a few towels were provided, and trying to feed a large family proved challenging when having only the oven to use to cook meals. We informed management and gave them the opportunity to fix the issues and reimburse us for our poor experience, but they chose not to, only acknowledged the issues and gave an apology. Do not waste your time staying at this unit or this resort, and I would steer clear of any of Kivoya’s rental properties in the future, as they don’t seem to care about quality customer service.
Overnattede 3 nætter i marts 2019
Verificeret

8/10 Godt

Debbie R.

Beautiful Family Vacation Area

This was an excellent place for our family vacation. It was away from the congestion of people yet a 30 minute drive into town. We felt very safe here, with 2-3 different security areas to pass through. The condo was absolutely beautiful and spacious. The view was gorgeous from the balcony. We loved the bedrooms, bathrooms, and open floor plan. My 15 month grand-daughter could walk around freely all over and we didn't need to worry about her getting into anything that she could damage or hurt herself. The kitchen had a full fridge, oven, dishwasher, blender, and pots and pans. There were plenty of towels in the bathrooms. The pools and the beach were enjoyable- we had so much fun! The TV's didn't work except for watching movies (and even this was not successful sometimes) which was a big disappointment as my mother, who has poor health and stays in bed the majority of the time, could not watch TV. They worked to try to fix this for us but couldn't get them working right. Wash cloths in the kitchen were needed and missing, and I did tell them this when I left. I would definitely consider staying here again. It was a quiet, family vacation area with a beautiful beach, enjoyable pools, and a spacious condo. Sea shells are everywhere along the beach and in the water there were very little rocks. I also want to add that they were very quick, patient, and responsive to my emails prior to the trip as I learning what was in the room and available for us at the condo verses what we should bring. I appreciated this!
Overnattede 3 nætter i august 2018
Svar fra VrboOwner den 5. mar. 2020
Greetings Debbie, Thank you for taking your time writing this review with honest details, I am sure that all our staff is pleased to attend to your needs as much as you have enjoyed your stay. Regarding the tv, due to the bad weather, we had an outage in our area that could not be resolved in our end, we are sorry for this happing during your stay. Kind regards, The Kivoya Team.
Verificeret

10/10 Fremragende

Liz W.

Beautiful

We loved this chic penthouse. The views from both sides and the large balcony were amazing. There was a lot of beds to accommodate two families. We had a nice quiet Spring break when staying just 30 minutes outside of the center of town. We were able to enjoy a banana boat ride and a few mangoes from the beach. We were short on blankets so bring your own if you have over 8 people. We would definitely stay here again!
Overnattede 4 nætter i marts 2018
Svar fra VrboOwner den 5. mar. 2020
Great to hear. Thank you for taking the time to share your experience with our service. Warmest, Kivoya Team
Fra arkiv

10/10 Fremragende

Kara W.

From Desert to Paraside!!!

My family and I were looking for something different to do this Thanksgiving and staying at Luna Blanca was the perfect answer!!! The penthouse unit was amazing. The view was surreal. While there were a few things we needed upon arrival, i.e a coffee maker...the team was more than willing to accommodate our needs. And with a view like this, there are just somethings you can live without. From the beautiful pools, hot tub, visible security, ample grills, fire pits, and access to the neighboring resorts, the Luna Blanca transports you from desert to paradise in no time! We will definitely be back.
Overnattede 3 nætter i november 2017
Fra arkiv

10/10 Fremragende

jose g.

Great place to stay. The condo was bigger than expected. The view, pool, beach and condo were great

Great place to stay. The condo was bigger than expected. The view, pool, beach and condo were great. Even though it's the top floor we never had issues with having to wait for the elavator. We loved the location as we had the beach to ourselves and the pools were not crowded. The location is far from town(25 to 30) and the road leading up to the location is not paved however it was well maintained. They don't have a restaurant or bar on site however we were given access the the Mayan place and they do have those amenities. Overall it was a great experience and didn't have any issues. We would definitely stay here again. Thank you,
Overnattede 3 nætter i august 2017
Fra arkiv

8/10 Godt

Yvonne B.

Quiet and relaxing vacation with beautiful views! No need for a vacation from the vacation!

Let me start by saying finding the location is my one complaint I have. Once on SON 37 to the resort, maps will tell you to turn right exactly 13 miles down the road. There is no distinct sign for Luna blanca or encanto vacations. Rather there is two pillars marked with Playa Miramar and Playa Dorada. This is the turn you take to get to the condo. We passed it before realizing we were headed away from it. Arriving to the front of the condos there are gates that require a code to park. There is a little store or spa looking building between the two places. This is where you check in. Once checked in things were pretty smooth moving forward. We booked our family trip for the busiest time of year in Puerto Peñasco expecting there to be a lot of people and for it to be super busy. It was a pleasant surprise when we arrived and there were very few people at the pool and the beach. We pretty much had it to our selves. The location is away from the main town of Puerto peñasco by about 30 minutes. There are no on-site restaurants or bars so you must bring all food and drinks with or purchase when arriving. There is a Sam's club on the way in and they allow the use of a US membership. We were also given a voucher to use the amenities at the Grand Mayan resort that is about 5 minutes farther down the road. It's store is a bit pricy so try to bring everything you need as getting to a store is out of the way. The owner was  kind enough to offer to get us anything we may have needed from in town when they would go into town. We used the small store at the Mayan only for when we needed ice. Our condo was clean with a fully equipped kitchen and beautiful views! Only other issue was one side of condo had air conditioner that wasn't working well to cool down. Pleasant over all experience! Will def book again.
Overnattede 4 nætter i juli 2017
Fra arkiv

10/10 Fremragende

Adam R.

Nice and Easy

We booked directly through VRBO and received a confirmation email from the owner is less than a day. When we showed up, we checked in at the office right next to the resort and were parked/in our room within 15 minutes. The place is on the top floor and has amazing views. There are sliding doors on each side of the unit so you can open them both for a nice breeze. One thing you may want to note is that there is no convenient place to buy food/drinks at the resort. Make sure you stop to stock up on food and drinks prior to getting to the resort. The unit is about 15 minutes away from downtown Rocky Point, but the office helped us arrange a van to get us to and from town. Overall, the experience was amazing and we'd definitely stay there again.
Overnattede 2 nætter i november 2016
Fra arkiv

8/10 Godt

Joshua B.

Great stay!

Great view and hotel room. Pools were really nice and beach was clean. Booking was easy. Lacking in hotel service and amenities. No restaurant or bar. No staff inside hotel. Had to go to next door hotel to check-in and ask for service. A little out of the way so if you like quiet this is your hotel. If you like to go into town, then I would stay closer. One last thing, there is no sign to turn into hotel so map it out before you go.
Overnattede 3 nætter i oktober 2016
Fra arkiv

4/10 Ringe

Maria R.

Resort is nice. And we were practically the only ones there so we had the pool and beach to ourself.

Our overall experience was great. But never did receive a confirmation email. So the day we were leaving for our trip I called and talked to the owner and he said that everything was ready for us. Upon arrival he insists on me sitting and needless to say I wasn't alone in his hot office. So then he goes on to tell me that I hadn't paid the second payment. In front of my other family member and another family checking in. I was embarrassed but then I insisted that I had paid I gave him my credit card and told him to run it and to refund me as soon as he found his mistake. So then he finds my payment. Needless to say that he sold my cousins room because of non payment which again was his mistakes. So we go up and the place is beautiful. He didn't skip any comers on the penthouse. Previously when I talked to him all he said we needed to bring was our food and drinks. Which we did. So upon arrival we realized there is nothing to wash dishes or laundry with or trash bags, after asking it was never brought to us. So I had to go get it myself. The refrigerator also would either freeze or not cool enough. One of the bathrooms didn't have towels. And the TV in the living room didn't turn on. The pots and pans the lids didn't fit. And I had to steal a broom and dust pan from some closet that was left open. So when we're leaving and we're giving a good cleaning as were sweeping we find a pair of black panties under one of the beds. Guess cleaning service didn't do a very good job from the previous guest. Would we go back. I am not sure. If so only for having the place to ourselves.

Om værten

Vært: Kivoya

Værtens profilbillede
Kivoya
reservations@kivoya.com
+52 638 107-1107
+1 623 999 5111

Derfor er dette overnatningssted unikt

We are the only ones who will give you access to the Grand Mayan Palace Resort amenities.

Sprog:

engelsk, spansk

Premium-vært

Værten sørger gang på gang for, at gæster får en god oplevelse.
Fortæl os, hvordan vi kan forbedre vores hjemmesideGiv feedback