Enestående East End Condo Red Hook-

Very happy to hear you had a great time in St. Thomas and in our condo in particular. Please come and visit us again soon! Robert

Thank you for the feedback. We will have grab bars installed.

I am sorry that you thought my check in instructions were incorrect. These same instructions have been used by dozens of visitors over the last two years with no issues. The cab driver you used must have either been new to the business or really did not know where to go. A less than knowledgeable taxi driver is not my responsibility. That is why I always advise guests to use google maps as their directions will take you to the front door of the condo. As for snorkeling equipment, I have replaced more sets than I care to count and for that reason I am no longer going to provide any sort of snorkeling equipment. Guests who feel that they have to either steal the equipment or just leave it on the beach rather than return it to the condo are the problem, not me.

Angelina, I read your review with great interest, and I am truly sorry our condo did not live up to your expectations. The floor feels a little funny because it is a floating floor with a cushioned under layer over tile. There has never been water in the unit while we have owned the unit nor in the 40 years before. We ask that you conserve on the electricity to keep our rates reasonable and be kind to the environment, you could have left it on if you were so concerned about the terrible heat and humidity. The AC unit is designed to remove humidity when it is running. Ants are a common nuisance on the islands, and the unit is sprayed regularly. As for cockroaches, we have never seen one in the unit, even during renovation. As the walls are concrete, not sure where they would hide. The clicking you noticed may have been the exterior stucco walls expanding and contracting during the natural heating and cooling of the surface or the decorative landscaping brushing against the building. I have searched my email account, and can not find an email from you at the time you were in the condo. If this was such a concern, why did you not bring it to the attention of our resident manager who lives directly above? Your concerns would have been addressed immediately. If you had bites upon returning from the beach then you were bitten by sand fleas and no-see-um's that are common around sunset on all beaches in the tropics. Given your expectations, you might consider a hotel that charges three times the daily rate we are charging for your next stay. Robert Ranno