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Hi Jessica, We are so glad you had a wonderful time and apologize for any wear and tear for the unit. We look forward to having your family stay with us again!

Summer, thanks so much for the detailed review and for staying with us! I’m really glad to hear you loved the location and felt comfortable letting the teens explore the beach, pool, and nearby shops on their own. That easy access and safe, quiet neighborhood are exactly what we love about this spot too. I’m very sorry about the mix‑up with the original listing description and the issues you ran into with the upstairs A/C and the master TV remote. That’s definitely not the experience we want for our guests. Thank you as well for mentioning the stocked kitchen, comfy beds, and plenty of towels — we appreciate you pointing those out. We really value your feedback and hope we’ll get the chance to host you again so you can enjoy an even better stay next time!

Thank you for your feedback and sorry for the issues that you encountered. We try to gather any items left behind that are not a part of the rental, but unfortunately sometimes they are discarded in the midst of cleaning and setting up the property for the next incoming guest. Items lost or left behind are not guaranteed to be returned and we are not liable for such items. Your concerns of cleanliness were never shared during your stay, as we are first hearing about this within your review. We do address cleaning or maintenance concerns that are brought to our attention in a timely manner. The dryer has been replaced within the unit, which was quickly approved by the property owner to do so. It is unfortunate that you did not provide us with any feedback during your stay, so we could have addressed those concerns.

The confirmation that we email to you prior to arrival clearly reads "Emerald Coast Vacation Rentals are stocked with many of the comforts of home, including bedding and kitchen essentials such as dishware and utensils, there are a few more items you will want to pack. Upon arriving for your vacation, you will find your rental has been stocked with an initial supply of toilet paper, paper towels, hand soap and trash bags. These should get you through your first 24 hours, but you will want to pick up additional supplies to get you through the remainder of your stay. Napkins, condiments, cooking spices and coffee filters are other things you may want to purchase while at the store. Other items you might want to consider bringing, or renting from a local company, include cribs, pack-n-plays, highchairs and any other items required by the youngest travelers in your group. And, while bath towels are provided, beach towels are not, so be sure to bring yours from home. "